Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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Review summary
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Reviews shaping this summary
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Paws for thought
It's so easy to navigate the online platform and to order, quality pet-foods are on offer, there are lots of choices, and delivery is prompt and problem-free. My fur-baby says, "Thank you!"
20 July 2026
Unprompted review
Good price for the cat food and was…
Good price for the cat food and was sent quickly. I also liked the discount for my older cat.
11 July 2026
Unprompted review
Such helpful staff and a great product…
Such helpful staff and a great product range. Petperks is a great programme. I buy in advance of need and sometimes have to return food if a vet wants to try a different one. Being able to return food without paying shipping charges (as part of the programme) really helps.
23 June 2026
Unprompted review
The most awesome service
Fantastic selection, super fast delivery, ordered Saturday afternoon, arrived Monday. Such fantastic service - Thumbs up from the Cat - never having to run out of food, bathroom supplies or TREATS - Meowww and thanks Pet Direct for keeping Miss Daisy happy.
17 July 2026
Unprompted review
Great price for good quality dry dog…
Great price for good quality dry dog food. My Pomeranian seems to be enjoying it. Quick delivery
8 July 2026
Unprompted review
Cat harness:Exceeded expectations !
Really pleased with the quality and fast delivery of a cat harness that I ordered. It offered my elderly cat the support she needed in a new environment and she adapted to it within hours. Has great reflective strips on it and much better value than another leading website for exactly the same product ! Brilliant
17 July 2026
Unprompted review
Always a great experience
Always a great experience. Super fast delivery and great value.
16 July 2026
Unprompted review
Reply from Petdirect
Kia ora Kara,
Thank you so much for this wonderful review! We're thrilled to hear that you've consistently had such a fantastic experience with us, and we really appreciate you taking the time to share your kind feedback. Fast delivery and fantastic value are what we strive for every single day, so it's brilliant to know we're hitting the mark for you. We look forward to seeing you again soon! 🐾
Ngā Mihi
The Petdirect Team
Reply from Petdirect
Kia ora Carl
Thank you so much for your wonderful feedback! We're thrilled to hear you found our prices competitive and the ordering process seamless. Your kind words truly make our day, and we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Very quick response to orders and…
Very quick response to orders and quick delivery and on time. If the product is out of stock they prompt you well in advance so that you can find alternatives. Very clear communication line.
17 July 2026
Unprompted review
Reply from Petdirect
Kia ora Naomi,
What wonderful feedback, and thank you so much for taking the time to share your thoughtful review with us! 🐾 We're thrilled you've experienced our speedy order processing and reliable delivery service, and we really appreciate you highlighting our proactive communication when items are out of stock. Your kind words mean the world to our team, and we look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
Love Pet Direct
I always get exactly what I need and if there is a stock issue I get a call to offer me other solutions. Big range of products, food, toys etc
17 July 2026
Unprompted review
Reply from Petdirect
Kia ora Debbie,
Thank you so much for the wonderful review! We're thrilled you love shopping with us and that our team's proactive approach to stock issues has made a real difference in your experience. We're proud of our extensive range and look forward to seeing you again soon! 🐾
Ngā Mihi
The Petdirect Team
Petdirect, highly recommended.
Petdirect are very efficient, quick delivery, great customer service, and good pricing. Highly recommended.
19 July 2026
Unprompted review
Reply from Petdirect
Kia ora Art Deco,
Thank you so much for the wonderful feedback! We're thrilled to hear that you've had such a fantastic experience with us. Your kind words about our speedy delivery, reliable customer service, and competitive pricing truly mean the world to our team. We can't wait to keep seeing you and your furry mate! 🐾
Ngā Mihi
The Petdirect Team
When in doubt check Pet Direct out
When I can't find what I need close I can normally find it at Pet Direct
14 July 2026
Unprompted review
Reply from Petdirect
Kia ora Sharlene,
Thank you so much for the wonderful review! We're thrilled we could help you find exactly what you needed. We love being your reliable go-to for all your pet care essentials, and we're here to keep seeing you with the best range and service. 🐾
Ngā Mihi
The Petdirect Team
Great NZ company
Always a pleasure to order from this company. Good prices, products and delivery.
13 July 2026
Unprompted review
Reply from Petdirect
Kia ora Ann,
Thank you for the wonderful review! We're delighted to hear you consistently enjoy shopping with us and appreciate our competitive pricing, quality products, and speedy delivery service. We look forward to seeing you again soon! 🐾
Ngā Mihi
The Petdirect Team
Quick delivery and good product at a…
Quick delivery and good product at a good price.
16 July 2026
Unprompted review
Reply from Petdirect
Hi James,
Thank you so much for the wonderful feedback! We're thrilled to hear you were happy with the speedy delivery and that you found our products to be of fantastic quality at a great price. We really appreciate seeing you shop with us and we look forward to helping you care for your furry friends again soon! 🐾
Ngā Mihi
The Petdirect Team
Bulk buying good quality food cheaper than supermarket grade
Easy to navigate website to place order.
Great specials.
Option to add on a direct order that fits my time frame.
I did the math and realised that the brand I bought from my local supermarket was same price and sometime more expensive than Royal Canine. (When Buying bulk). Plus it gets delivered to my door...saving on time, fuel, hassle and much healthier for my furbabies! Wish I realised this sooner.
Thank you, Pet Direct. You guys rock!☺️
10 July 2026
Unprompted review
Reply from Petdirect
Kia ora Lee,
Kia ora! We're so thrilled to hear you're loving the value and convenience of shopping with us! 🐾 It's wonderful that you've discovered how much you can save by buying bulk premium brands like Royal Canin, especially with the added bonus of doorstep delivery and our flexible Autodeliver option that works around your schedule. Your furbabies are in for a treat, and we're chuffed you wished you'd found us sooner – here's to many happy years of quality nutrition ahead! 🐶😸
Ngā Mihi
The Petdirect Team
I’ve had a fantastic experience with…
I’ve had a fantastic experience with Petdirect. Their prices are competitive, the website is easy to use, and my orders have always arrived quickly and well packaged.
Customer service has also been excellent whenever I’ve had a question. As someone with multiple pets, it’s important for me to have a reliable supplier, and Petdirect has consistently delivered great service and quality products.
I wouldn’t hesitate to recommend Petdirect to other pet owners and will definitely continue shopping with them.
15 July 2026
Unprompted review
Reply from Petdirect
Kia ora Nicky,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you've had such a positive experience with us, and we're delighted that our competitive pricing, user-friendly website, and speedy delivery have made seeing you and your fur family so enjoyable. Your kind words about our customer service team and product quality mean the world to us, and we're so grateful to have earned your trust as your reliable pet supply partner. We can't wait to continue supporting you and your pets with the same exceptional service! 🐾
Ngā Mihi
The Petdirect Team
The product is brilliant and my dog has…
The product is brilliant and my dog has stopped licking and her coat is beautiful and soft. She is a Beagle
16 July 2026
Unprompted review
Reply from Petdirect
Kia ora Marz,
What fantastic news that your Beagle's coat is looking so gorgeous and her licking has stopped! We're delighted the product is working so wonderfully for her, and we absolutely love seeing these amazing results. 🐕✨ Ngā Mihi means thank you in Te Reo Māori, and we're truly grateful for taking the time to share your kind feedback with us.
Ngā Mihi
The Petdirect Team
We bought a kong extreme goodie dog…
We bought a kong extreme goodie dog bone and our doggo is and extreme chewer - she hasn't managed to destroy this toy yet!!! She loves it
30 June 2026
Unprompted review
Reply from Petdirect
Kia ora Rebecca,
What wonderful feedback! We're so thrilled to hear that your pup is absolutely loving her Kong Extreme toy - and even more impressed that it's standing up to her extreme chewing skills! 🐕 Thanks heaps for choosing Petdirect, and we hope to see you again soon for all your furry friend's needs!
Ngā Mihi
The Petdirect Team
Excellent & Reliable Provider
Excellent range of quality product and super quick delivery. Reliable and I love the range on ferry for my puppy as well as the website always works well for my online ordering. Love shopping with this company/ safe, efficient and reliable.
10 July 2026
Unprompted review
Reply from Petdirect
Hi Lynette,
What fantastic feedback, we're so grateful for the wonderful words! We're thrilled that our comprehensive range is meeting your puppy's needs and that our speedy delivery and reliable website are making your shopping experience seamless. It's customers like you that keep us motivated to see you with quality products and reliable service every time 🐕
Ngā Mihi
The Petdirect Team
Good range of products over all areas
Good range of products over all areas. The next day delivery is fantastic. My go to shop for all my dachshunds need. I highly recommend Petdirect, keep up the great service.
9 July 2026
Unprompted review
Reply from Petdirect
Kia ora Lorraine,
Aroha mai, we're absolutely delighted by your wonderful feedback! We're so thrilled that our impressive range of products and speedy next day delivery are hitting the mark for your dachshunds 🐕 It's fantastic to be your trusted choice, and we're committed to maintaining that excellent service you've come to expect from us. Your recommendation means the world to our team!
Ngā Mihi
The Petdirect Team
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