Bear

Asked questions to make informed decision got answers and further observations. Biggest benefit was determining that 20W unit wouldn't cut it (pun intended) and a 40W was needed. Other was how to make glass suitable for etching black texta and a dedicated product. Response was prompt and cusotmer service was very clear about what product could and couldn't do..

Over charged. Noticed excess charge on a bank account. Sent email to cancel order but Sketchigh claimed order had already been dispatched, but transaction was pending. I received no email advising order had been dispatched prior to 10/12/25. Company rep was not honest, delayed taking action unitl after cancelling order was not possible. Sketchigh refunded some of the overcharge, not all. Still waiting to receive order 22/10/25