Michael “Mitch” McBain

United Kingdom

Reviews

Review of YouFibre


Rated 1 out of 5 stars

Wilfully inept

Ripped me off. Charged me twice since I moved out over a month ago and returned the equipment and provided evidence of the reasons, ie not currently available at new address, no-fault eviction, and a housing offer from my local housing authority. I informed them again about this billing discrepancy, no other option than email for doing this -seriously?- and was told my account was now closed, apologies for the inconvenience, shoddy sales pitch, the hassle-free proactive approach of the company claims didn't meet my expectations to say the least and I would be refunded. Today I was debited with an added fee. Wilfully inept

30 October 2025
Unprompted review

Reply from YouFibre

Hi Michael,
I am sorry your account has not been cancelled upon receipt of the equipment. I am looking further into this and will be in touch with you soon.
Thanks,
David
YouFibre Customer Experience Team