alexandra abi Saleh

Hi,

Thank you for your feedback. We are glad to hear that you were happy with the quality of the items.

However, we sincerely apologize that your order took over 2.5 weeks to arrive and was delivered after Christmas. We completely understand how disappointing this must have been, especially as it was intended as a gift.

For context, your order was shipped with standard shipping, which typically takes 7–15 business days. While your order was delivered within this timeframe, we understand that during the busy holiday season, delays with our shipping partners occurred due to a high volume of packages. We are very sorry for the inconvenience and frustration caused by this delay.

Please know that we are actively working to improve our shipping processes and communication so that future orders arrive on time and meet your expectations. We truly apologize again for the delay and for any disappointment it caused.

Kind regards,
Moonkie Customer Service