Philip Payne

Overall disappointed. From ordering the car I was told 2/3 weeks for delivery.It was nearer 2 months. When collecting there is a hard sell to buy gap insurance, which if you want it is much cheaper shopping around. Couple of days after having the car I noticed a grab handle is missing, obviously just an oversight somewhere.Reported 3 days ago and not heard back. Service plan is ridiculously over priced.No particular problem with the sales representative although during the process I was not offered the advertised dealer contribution,Had to ask myself!! When chasing up delivery of car left 4 messages before anyone had the courtesy to call back. Happy with the car, but would expect better customer service.

I believe that this is the 5th time in the last 3 weeks that my delivery has not arrived. They let me down so My customers then get let down. If they do not want the business they just need to let me know ! It seems that the drivers decide who gets a delivery and who doesn't.When they do turn up they just complain.
The lady in the office is helpful and polite,she must despair at the drivers. Delivery just turned up, different driver, pleasant and apologetic. An earlier phone call would have helped.