MELIH ASLAN

Very disappointing experience with Prijsvrij Vakanties.

I paid the full amount for my holiday and received a definitive confirmation of my booking. However, a few days later I was informed that the trip could not be confirmed because the flight was supposedly no longer available.

What makes this even more frustrating is that the same flight and package were still being sold on their website afterwards at a much higher price.

On top of this, reaching their customer service was almost impossible, which made the whole experience even more frustrating and stressful.

This raises serious concerns about transparency, reliability, and customer treatment. A definitive booking confirmation should provide customers with confidence and security. Unfortunately, the way this situation was handled has completely damaged my trust in Prijsvrij Vakanties.
This has been one of the most disappointing travel experiences I have ever had, and I strongly discourage others from booking with this company.

I purchased a Roamic eSIM before travelling to Türkiye. Before my trip, the eSIM status showed “Onboarding,” so I contacted support. I was told this was completely normal and that the eSIM would activate automatically once I arrived in the country.

Unfortunately, after arriving, the eSIM still did not work at all. As a result, my phone used data from my primary mobile provider without me realizing it, which led to around €50 in unexpected roaming charges.

What made the experience even more frustrating was how difficult it was to reach support. Communication was very slow, and it took almost two days before I finally received a working replacement eSIM.

Overall, disappointing experience, especially since I had previously used Roamic without issues. In the end, it cost me €50, but it also taught me to avoid using Roamic eSIM in the future.

I want to share my negative experience with Youfone. I purchased a one-year internet subscription and used it without any issues. Later, I wanted to extend my subscription, but it was impossible through their website. Every time I tried, I received an error message. Contacting customer service was also extremely difficult, if not impossible.

Eventually, I switched to another internet provider. Since I assumed my one-year contract had automatically ended, I didn’t think much about it. However, I was later informed that I would be billed additionally for the internet I could no longer use. When I tried to cancel the service online, the earliest cancellation date offered was 30 days later. This means I will likely have to pay for around 45 days of internet that I didn’t even use.

It’s clear that this company cares more about money than customer satisfaction. Dealing with this situation is especially frustrating if you are an expat or don’t speak Dutch, as getting anything resolved feels almost impossible.