When I select the automatic refill I…
When I select the automatic refill I want the price to be the same as the sale price that I'm currently buying. I have no way of knowing if Healthy Directions is continuing to jack up the price during the course of refills.
Reply from Healthy Directions
Thank you for bringing this to our attention and I am sorry to hear that you were unhappy with your experience. We sincerely apologize for the inconvenience this may have caused. Any product that is newly enrolled in a Refill & Save subscription is considered a new program and is subject to the offer terms at that time. We have various types of offers throughout the year and your subscription price is determined based on the offer you responded on at the time you started that particular subscription. We are always willing to work with our customers should they see a better offer and price match their subscription. But unless you make us aware that the price you are paying is higher than another offer you have received, there is no way for us to know that. We are happy to offer you a competitive price should you want to continue with that product. If you have any questions or other concerns regarding our Refill & Save program, please email us at customerservice@healthydirections.com or call us at 1-800-665-9737 and our dedicated team will be more than happy to assist.