S.A.

Warsaw airport.
Gave us the car with 4/8 fuel and they argued that was full. Also no damages and clean, although they took the security deposit.
Moreover the counter staff tried to charge double the price of the deposit.
Booked via Thrifty, operated by Hertz

Warsaw airport.
Gave us the car with 4/8 fuel and they argued that was full. Also no damages and clean, although they took the security deposit.
Moreover the counter staff tried to charge double the price of the deposit.
Operated by hertz

Total disappointment!!!

They argued today that they contacted me but i had no call. I received this reply from you under my reveiw:
"Additionally, we regret that your experience with our refund process didn’t meet your expectations. We attempted to have a manager reach you today, but unfortunately, we couldn’t get through, as there was no voicemail option. Please know that your refunds are being processed separately and will be credited to your account soon. We are doing everything possible to ensure the matter is resolved as quickly as possible. Please feel free to call us back at any time so we can address any further concerns. We truly value your feedback and hope to serve you better in the future."

Also emails are blocked and I can't contact them directly. I received this message for all my emails the last 10 daya:

"Message blocked
Your message to reservations'at'indiecampers.com has been blocked. See technical details below for more information."

Furthermore, they will argued that they will refund some money. Now my card is cancelled due to bank safety reasons, and i need to get informed by them about the new details they need to make the payment immediately

They offered a refund of 112 euros, and they paid on 54 euros!!!!
they are still show to the client how unprofessional they are!!!!

They offered a refund, but emails are blocked. So cannot contact them even though i do not agree with the amount. But still unable to contact them, also chat does not respond

They promised a refund, and did not get anything!!!!!

1ST REVIEW ON 6/6/2025:
A lot of things were misleading, or broken. No anwing stick, not dated car insurance licence, no answer on whatsapp, broken fridge door, broken awning case, a lot of damages on exterior.
Still no compensation almost two months later. in the midtime, you charge our bank account with unjustified reason (damage on van which appeared 14 later to the date of returning).
THEIR REPLY WAS GENERAL AND TO SEND AN EQUIRY-SENT BUT STILL NOTHING
THEN NO REPLY AGAIN

2ND REVIEW ON 26/07/2025:
It is with great sadness that our first camper trip in Milan had not the best result, because of the service provided. I recently rented a camper from this company and unfortunately, my experience did not meet the standards I expected based on their reputation and promises.
Several issues impacted my trip, including:
· Pick up was very friendly by the man who serviced us. But, while we were mentioning the damages/issues on the exterior and interior of the camper, I realized that the photos taken by the staff were misleading according to the number of issues that were visible by us. When they ask us to confirm the mention signs/scratches etc, I said that this is almost half of all those we have looked up together. The staff said to me don’t worry, everything is written down. Despite this, I felt that I had to take some extra photos and videos around the camper, so as to have my own evidence. I requested from the staff to come with me while recording, but receive the answer that it is okay I can do it on my own. I video and photo record all the damages around inside and outside.
· We paid for a camper with awning, unfortunately there was no stick in the storage space for this, so for one week trip, we were unable to use the awning during a summer period (June)
· While picking up the car, the exterior was not clean, interior was okay with the exception of food crumb under seats, which was visible and available to my little kids (2yrs) while rotating the seats.
· Some of the kitchen staff where not properly cleaned. For example, cooking pad was oily. Of course I washed everything before use, this is normal hygiene, but while you are asking everything to be returned washed and as received, then why I receive dirty items? With this logic, I shouldn’t wash them when returning the van.
· Van driving insurance was outdated since Dec 2024. This resulted to a delay of 4 hours when I came into the need of this paper. As a result, I was stuck in the roads between Como and Bellagio (!!) for 4 hours, with 3 kids in the van ALL UNDER 5YRS. Respond from whatsapp emergency chat NEVER came, I called to your international number 7 times, just to get the last time the reply (ok I will forward it to you now). This resulted to a massive charge to my phone bill as we are not citizens of Italy.
· Freezer door stabilizer was broken.
· Storage wooden door under 5th seat was broken
· While drop-off process, staff tried to shift blame for some damages. They ‘did not’ have them on their photo records, and when I said “ok let me show you my evidence during the pick-up process”, then of course they changed their mind. we checked the van together at those points of reference, they clean it in front of us so as to confirm that no damage was done by use. we compare the photos, and they agreed and closed the rental procedure with no records/damages/issues. All of a sudden, on the 18th of June (2 weeks after the drop-off) they got money from my account for a ‘damage’ said that we made. This is so unprofessional and a shame to try to put the blame on someone who dropped off the van 2 weeks ago (and maybe another customer already used it). Moreover, said by then that everything was ok as picked-up.
All of the above mentioned I kept evidence through video and photos while the staff was showing me around the van at the pick up process. These problems caused significant inconvenience and stress during what was meant to be a relaxing and enjoyable trip as well as the after-trip period where now you got money with invalid arguments. We are particularly disappointed by all these and given the circumstances, I believe compensation is warranted and would appreciate a gesture that reflects the inconvenience and shortcomings I experienced.
I trust you value customer satisfaction and hope we can resolve this matter promptly.
ps: more than i month later, i have no reply from you as regards to all the above
update 28/07/2025Q: regarding the reply today from the company below, i am informing that I already submitted these forms (2 times) without any reply and resolution. my account is still charged with 199e, a charge that came after they already returned the security deposit (because I returned the car as it was before with no damages)

A CLAIM WILL SUBMITTED IN EUROPEAN CONSUMER OFFICE

1ST REVIEW ON 6/6/2025:
A lot of things were misleading, or broken. No anwing stick, not dated car insurance licence, no answer on whatsapp, broken fridge door, broken awning case, a lot of damages on exterior.
Still no compensation almost two months later. in the midtime, you charge our bank account with unjustified reason (damage on van which appeared 14 later to the date of returning).
THEIR REPLY WAS GENERAL AND TO SEND AN EQUIRY-SENT BUT STILL NOTHING
THEN NO REPLY AGAIN

2ND REVIEW ON 26/07/2025:
It is with great sadness that our first camper trip in Milan had not the best result, because of the service provided. I recently rented a camper from this company and unfortunately, my experience did not meet the standards I expected based on their reputation and promises.
Several issues impacted my trip, including:
· Pick up was very friendly by the man who serviced us. But, while we were mentioning the damages/issues on the exterior and interior of the camper, I realized that the photos taken by the staff were misleading according to the number of issues that were visible by us. When they ask us to confirm the mention signs/scratches etc, I said that this is almost half of all those we have looked up together. The staff said to me don’t worry, everything is written down. Despite this, I felt that I had to take some extra photos and videos around the camper, so as to have my own evidence. I requested from the staff to come with me while recording, but receive the answer that it is okay I can do it on my own. I video and photo record all the damages around inside and outside.
· We paid for a camper with awning, unfortunately there was no stick in the storage space for this, so for one week trip, we were unable to use the awning during a summer period (June)
· While picking up the car, the exterior was not clean, interior was okay with the exception of food crumb under seats, which was visible and available to my little kids (2yrs) while rotating the seats.
· Some of the kitchen staff where not properly cleaned. For example, cooking pad was oily. Of course I washed everything before use, this is normal hygiene, but while you are asking everything to be returned washed and as received, then why I receive dirty items? With this logic, I shouldn’t wash them when returning the van.
· Van driving insurance was outdated since Dec 2024. This resulted to a delay of 4 hours when I came into the need of this paper. As a result, I was stuck in the roads between Como and Bellagio (!!) for 4 hours, with 3 kids in the van ALL UNDER 5YRS. Respond from whatsapp emergency chat NEVER came, I called to your international number 7 times, just to get the last time the reply (ok I will forward it to you now). This resulted to a massive charge to my phone bill as we are not citizens of Italy.
· Freezer door stabilizer was broken.
· Storage wooden door under 5th seat was broken
· While drop-off process, staff tried to shift blame for some damages. They ‘did not’ have them on their photo records, and when I said “ok let me show you my evidence during the pick-up process”, then of course they changed their mind. we checked the van together at those points of reference, they clean it in front of us so as to confirm that no damage was done by use. we compare the photos, and they agreed and closed the rental procedure with no records/damages/issues. All of a sudden, on the 18th of June (2 weeks after the drop-off) they got money from my account for a ‘damage’ said that we made. This is so unprofessional and a shame to try to put the blame on someone who dropped off the van 2 weeks ago (and maybe another customer already used it). Moreover, said by then that everything was ok as picked-up.
All of the above mentioned I kept evidence through video and photos while the staff was showing me around the van at the pick up process. These problems caused significant inconvenience and stress during what was meant to be a relaxing and enjoyable trip as well as the after-trip period where now you got money with invalid arguments. We are particularly disappointed by all these and given the circumstances, I believe compensation is warranted and would appreciate a gesture that reflects the inconvenience and shortcomings I experienced.
I trust you value customer satisfaction and hope we can resolve this matter promptly.
ps: more than i month later, i have no reply from you as regards to all the above
update 28/07/2025Q: regarding the reply today from the company below, i am informing that I already submitted these forms (2 times) without any reply and resolution. my account is still charged with 199e, a charge that came after they already returned the security deposit (because I returned the car as it was before with no damages)
THEIR REPLY STILL GENERAL WITHOUT FURTHER ACTION

It is with great sadness that our first camper trip in Milan had not the best result, because of the service provided. I recently rented a camper from this company and unfortunately, my experience did not meet the standards I expected based on their reputation and promises.

Several issues impacted my trip, including:

· Pick up was very friendly by the man who serviced us. But, while we were mentioning the damages/issues on the exterior and interior of the camper, I realized that the photos taken by the staff were misleading according to the number of issues that were visible by us. When they ask us to confirm the mention signs/scratches etc, I said that this is almost half of all those we have looked up together. The staff said to me don’t worry, everything is written down. Despite this, I felt that I had to take some extra photos and videos around the camper, so as to have my own evidence. I requested from the staff to come with me while recording, but receive the answer that it is okay I can do it on my own. I video and photo record all the damages around inside and outside.

· We paid for a camper with awning, unfortunately there was no stick in the storage space for this, so for one week trip, we were unable to use the awning during a summer period (June)

· While picking up the car, the exterior was not clean, interior was okay with the exception of food crumb under seats, which was visible and available to my little kids (2yrs) while rotating the seats.

· Some of the kitchen staff where not properly cleaned. For example, cooking pad was oily. Of course I washed everything before use, this is normal hygiene, but while you are asking everything to be returned washed and as received, then why I receive dirty items? With this logic, I shouldn’t wash them when returning the van.

· Van driving insurance was outdated since Dec 2024. This resulted to a delay of 4 hours when I came into the need of this paper. As a result, I was stuck in the roads between Como and Bellagio (!!) for 4 hours, with 3 kids in the van ALL UNDER 5YRS. Respond from whatsapp emergency chat NEVER came, I called to your international number 7 times, just to get the last time the reply (ok I will forward it to you now). This resulted to a massive charge to my phone bill as we are not citizens of Italy.

· Freezer door stabilizer was broken.

· Storage wooden door under 5th seat was broken

· While drop-off process, staff tried to shift blame for some damages. They ‘did not’ have them on their photo records, and when I said “ok let me show you my evidence during the pick-up process”, then of course they changed their mind. we checked the van together at those points of reference, they clean it in front of us so as to confirm that no damage was done by use. we compare the photos, and they agreed and closed the rental procedure with no records/damages/issues. All of a sudden, on the 18th of June (2 weeks after the drop-off) they got money from my account for a ‘damage’ said that we made. This is so unprofessional and a shame to try to put the blame on someone who dropped off the van 2 weeks ago (and maybe another customer already used it). Moreover, said by then that everything was ok as picked-up.

All of the above mentioned I kept evidence through video and photos while the staff was showing me around the van at the pick up process. These problems caused significant inconvenience and stress during what was meant to be a relaxing and enjoyable trip as well as the after-trip period where now you got money with invalid arguments. We are particularly disappointed by all these and given the circumstances, I believe compensation is warranted and would appreciate a gesture that reflects the inconvenience and shortcomings I experienced.

I trust you value customer satisfaction and hope we can resolve this matter promptly.

ps: more than i month later, i have no reply from you as regards to all the above

update 28/07/2025Q: regarding the reply today from the company below, i am informing that I already submitted these forms (2 times) without any reply and resolution. my account is still charged with 199e, a charge that came after they already returned the security deposit (because I returned the car as it was before with no damages)

A lot of things were misleading, or broken. No anwing stick, not dated car insurance licence, no answer on whatsapp, broken fridge door, broken awning case, a lot of damages on exterior.

Still no compensation almost two months later. in the midtime, you charge our bank account with unjustified reason (damage on van which appeared 14 later to the date of returning).

DEFINITELY NOT PROFESSIONALS. THEY KEEP OUR DEPOSIT EVEN 42 DAYS LATER AND STILL DID NOT RECEIVE IT BACK.