MARIE VANDENABEELE

My purchase got stolen due to the delivery partner delivering my package to the neighbours without my permission (they signed in my name without my knowledge or permission). Not Sahoma’s fault but upon mentioning this to Sahoma, they wrote they could not reimburse me and did not offer to start an investigation into the delivery proces of their chosen delivery partner. I emailed them once again stating my disappointment in their response. Only then did they ask me to send a copy of my ID and written statement of the theft. I had already attached all of my correspondence with the delivery company in my initial email (who i also mailed multiple times) and honestly at this point I got tired of the administrative pingpong that I was enduring from both sides. So this first experience in shopping with them has ensured me losing nearly 100 euros and my confidence in their customer service.

I got an email saying the delivery of package had a occured and that the package was put in my letter box. I looked in my letter box and it was not there. I had ordered a sweater and frankly i would be very surprised if this would have even fit in my letter box. I do not know where my package is now and i had already sent a complaint on which i am still awaiting a response.