Logi Hawk Ltd

We recently purchased a Mercedes GLC for my wife and the whole experience was extremely positive. This is already the second car we have purchased from the dealership in Dorchester, and once again the service was excellent.

From the first contact, everything was handled smoothly and professionally. We were given clear information about the vehicle, all of our questions were answered, and the entire buying process was completed without any unnecessary pressure or complications.

The car was very well prepared for collection and matched the description and everything we had previously discussed. My wife is extremely happy with the GLC and we have had no issues since the purchase.

Excellent customer service, a professional approach and a completely hassle-free transaction. We would confidently recommend the Dorchester dealership to anyone looking to purchase a quality vehicle.

Very poor service from Biffa. Our waste was not collected again on 8 June, despite the fact that I contacted them the previous week and was assured that the collection would take place on Monday. Nobody contacted us to explain the issue or provide an update.

This is extremely frustrating and unprofessional, especially for a business customer relying on regular waste collections. We should not have to chase them repeatedly for a service we are paying for.

Very disappointing experience. 1 star.

I recently purchased a Mercedes-Benz GLE 400d AMG Line Premium from Mercedes-Benz of Dorchester and the whole experience was professional and well handled from start to finish.

The communication was clear, the finance options were explained properly, and everything was transparent with no pressure. The vehicle was prepared to a high standard and ready as agreed.

Thank you to Harvey for his assistance throughout the process. A smooth and positive buying experience overall.

We have a signed contract with Biffa for regular commercial waste collection. Unfortunately, our experience has been nothing short of unacceptable.

For the 6 weeks, our waste has not been collected, yet we continue to receive invoices and are being charged in full for a service that is simply not being delivered.

We have contacted customer service multiple times. Each time, we are assured that the issue will be “resolved” or “escalated internally.” However, nothing changes. The bins remain full, and no collections take place.

This level of service is completely unprofessional. Charging a business while failing to provide the contracted service is unacceptable. We operate a company ourselves and understand operational challenges — but six weeks without resolution is not a temporary issue, it is a systemic failure.

There is a clear lack of accountability, communication, and basic reliability.

We would strongly advise other businesses to think carefully before entering into a contract with Biffa. If you expect consistency and professionalism, this has not been our experience.