Products Amazing but Delivery Service HORROR
The products are amazing but the delivery experience has been a HORROR, I order my products 1 month ago... the package was marked as delivered at my home when I was even not there. When I got home the package was not there.... and it toke so long to get an answer or to know what was going on, no updates, no checks....
More than a month to get my products and when I finally get them there is not even a message of thanks for the patience, we are sorry... costumer service could really improve here.
Reply from COCUNAT
We sincerely apologize for the delivery issue and the lack of communication during the process. We completely understand your frustration and are very sorry that our customer service did not meet your expectations.
We truly appreciate your patience and your honest feedback, as it helps us improve. At the same time, we are happy to hear that you are enjoying the products.