Keli Lechner

Second experience with Mike and it was perfect! He was fast, professional and got me a great deal. Can’t recommend Prime highly enough.

First, let me say this was an extremely complicated double open jaw flight and I am…finicky about getting what I want. Mike Rogers handled it with patience and professionalism. Saved me a lot of time, frustration and money.

If they can do this with my complicated itinerary I can’t wait to see what they can do with my straightforward flights!

5/5 - highly recommend and will use again!

I booked my flight in July of 2023 to Beijing, China for two roundtrip business class tickets in February of 2024 (early, I know but the agent was very convincing!). The agent informed me that due to the 17 hour layover in Cairo (I want to point out that I was completely okay with this layover as we went to Giza), Egypt Air would provide a hotel. Our return flight was to be on Ethiopian Air with a one "possible" refueling stop. Then I was charged an extra 689 USD for insurance, which was weird but I was okay with that as well, being that I booked so early. THEN I was asked if I wanted to tip my agent - again, weird but at that time he was awesome and patient with all my constant questions so, sure.

Then it alllllll fell apart. My trip was in February, so in December, I asked about seat selection. No answer from the agent. I sent several emails through December and the first few weeks of January with NO answer. Also, I didn't get my hotel. I called customer service, who informed me that they couldn't help because my agent is a "free agent". Convenient.

I spent the next week, the third week of January because my flight left on 2/10, stressing to the point of getting hives and needing medical attention. I called customer service daily during this period and finally the agent got in touch with me about the hotel. JUST the hotel. Which, I'm told, was actually above and beyond for the agent, as this wasn't his job. (Then WHY oh WHY tell me you'd do it??)

By February 1, I was pretty much in a panic. I took the flight confirmation off the confirmation email and contacted the airline directly, which they specifically told me not to do. The airline was completely unhelpful but I did download their app and plugged that number in there. Found out the return flight had completely changed to Air China/Air Canada. Good to know since all my connections and transfers were booked based on the original plan.

I was able, then, through the Air Canada app, to select all my seats and, thanks to a very nice solo traveler, switch seats on the plane because my seat was nowhere near my husband's seat - perils of NOT PICKING YOUR SEAT in a timely fashion.

After much complaining once we got home, I'm told by SkyLux that the agents are not supposed to help you at all once they've got your money. After they've got your money, it's up to customer service - who can't help you because their agents are "free agents" and don't work for SkyLux.

Quite a convenient system.

They are saved from a one star review because they DID indeed provide the flights (sort of...) that they said. Though, to be fair, the actual seats and the awesome flying experience had nothing to do with SkyLux and everything to do with the airlines.


EDIT: Edited to add that Fisher from Skylix reached out to me in Oder to tell me that my agent did indeed communicate and provide the hotel that I had to pay for. He also offered me 150.00 in a voucher for future travel. That doesn’t even cover the cost of all the canceling and rescheduling I had to do and the stress and anxiety. All that said, I’m happy that someone finally heard me. Upping my review to three stars. Better late than never with the service! I have a fast US to Canada flight in two months. Maybe I’ll try them again and see if I can use them for my US to India flight next March!