Anastasia U.

I had booked my 4th stay in the same hotel, this time unfortunately via DerTour. DerTour had described in the offer room of another category vs what they had provided in the booking code. Local representative, contacted by the Hotel was very rude, he told me that I haven’t booked anything directly from him and offered me nothing but to pay for the room upgrade to get the room as described in the offer. Hotel charged me 80 Euro per night, 800 Euro in total on top of what had originally paid. I’m the booking confirmation there is no room description, just a code that tells nothing for normal people. Also company doesn’t provide any contact details and do not respond via phone provided by aggregator platform (Check24).
On other three occasions, booked via other tour operators I got the room exactly as described without any problems.

P.S. Dear DerTour representative. I had submitted my complaint via the booking agency immediately. There was no any response on my complaint by the time I wrote my post here. One month later, still nobody had reached out to me via formal channels on this matter