Lena

We are sorry to hear about your disappointment regarding the registration process. We would like to clarify that, at this time, we are not establishing new partnerships with international sellers who are not part of our existing partner network.
We understand that the information available during registration may have led to different expectations, and we appreciate your comments in this regard. The current onboarding criteria result from our operational requirements and our commitment to maintaining a consistent and reliable experience for our customers.
Thank you for your interest in cooperating with us, and we appreciate you taking the time to share your experience.
Best regards, Empik Team

Hi Lena,

Firstly, I'm sorry that any comments were removed from our facebook page. You will have received a DM from a team member explaining that if you emailed our support desk we were happy to look into the specifics of your comment. Our Facebook page is for the use of our customers rather than designers.

I completely understand why this month’s Plus Partner payout has raised concerns. A lower payout per download is understandably disappointing, especially when you put so much time and care into creating your products.

The Plus Partner payout can vary from month to month because it is based on the monthly Partner Fund and qualifying customer downloads during that period. This means the amount per download is not fixed and can change depending on subscriber activity, customer usage, and the overall monthly performance of Plus.

This month’s payout reflects the current stage of growth for Plus. We are continuing to develop the subscription behind the scenes, with a focus on improving the customer experience, strengthening the value of Plus, and making the subscription more appealing to both new and existing customers.

Part of this work includes expanding and improving the Plus catalogue so customers continue to see strong value in staying subscribed. In the short term, changes in customer activity and download patterns can affect the monthly payout per download, but the aim is to support the longer-term growth of Plus and build a stronger subscription over time.

Please be assured that we are committed to continuing to improve Plus for both customers and partners. We know our designers are a huge part of what makes Plus valuable, and we really do appreciate the work you put into your store.

Thank you for your patience and understanding while this work continues. Wendy

Lena, dziękujemy za Twoją opinię. Aby znaleźć fakturę, zaloguj się na swoje konto i sprawdź sekcję 'Moje zamówienia'. Jeśli potrzebujesz pomocy, skontaktuj się z nami przez formularz: https://inpost.pl/formularz-kontaktowy.

Hello Lena,
Thank you for your feedback. Our platform includes both free and premium features, we’d be happy to review your experience and clarify any details about access. Please contact us directly so our team can assist you further.

Best,
Sophie, PDFAid Support
support@pdfaid.com or +44 808 501 2541

Szanowna Pani Jeleno,

Odbiór przesyłki był zaplanowany na dzień dzisiejszy, kurier miał odebrać przesyłkę, nie musiała Pani jechać do punktu, Po złożeniu zamówienia otrzymała Pani automatycznie dokumenty jakie należy wypełnić do odprawy celnej, co więcej dostała Pani instrukcję, że te dokumenty należy załączyć w formie elektronicznej w panelu klienta, niestety nie zrobiła Pani tego, Dosłała je Pani do nas mailowo, a nasz dział Obsługi Klienta przekazał wszystko do przewoźnika. Transport tej przesyłki dopiero zaczął się w dniu dzisiejszym.

Pozdrawiamy,
Zespół Globkurier

Witam,

Poprosiliśmy o Twoje dane kontaktowe, ale niestety podałeś tylko nasz własny adres e-mail. Prosimy o kontakt, jeśli możemy w czymś pomóc.

Najlepsza,
Rentola.pl