Myra Anne Johnstone

Was a good enough experience as I'm of generation who doesn't like or is very good at navigating online stuff. Only fault from my point of view when you need to ask a specific question you can't. At end of process was a bit concerned that it wasn't fully what I needed and that I had right cover but using telephone afterwards got through, surprisingly quickly, to a human who was very helpful.

Always use Inglus Street branch. Booked through Nadia this time who as always is friendly, knowledgeable and efficient and got best deal for us for end September 2026 for 10 days. Last holiday to same destination in June 26 with Jet2 booked efficiently by Hays but room was not what we'd booked when we got there! Jet2 Rep told hotel we hadn't booked what we said we had so disappointed in Jet2 when checking with Hays we had booked what we asked for paying just short of £3,000 for 10 nights so flying with different airline this time. Hotel were very nice about wrong room and after one night luckily we got upgrade but if they'd no rooms available we couldn't have stayed in the allocated room as it was basically a storage room and smelt awful, think possibly overbooked and we got the dregs, such a shame as room we got reallocated to and was what we booked was perfect, smelt great and very clean, hotel as a whole and staff were brilliant - Jet2 let us down

Staff always friendly,knowledgeable and helpful

Staff very friendly and efficient nothing is too much trouble.

Staff friendly, knowledgeable and efficient. We booked with them last year as well as yesterday and although we had an idea where we wanted to go Amanda talked as through couple of options which made it easier to decide where to go so we were booked quickly and efficiently. We recommend the Inverness Hays to friends and family all the time.

Said item would be delivered on 13 July, arrived today 5 July, very impressed with service as updated regularly and was able to track.