Patricia Scott

Hi Patricia,

Thank you for your review.

We’re so pleased to hear that you’re delighted with your beautiful sea foam amber heart and blue diamond hoop earrings. It’s lovely to know that you’re happy with both pieces, and we really appreciate your continued support.

We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Hi,

Thank you for your review.

We’re sorry to hear that a couple of your recent purchases didn’t meet your expectations. We understand your concerns regarding the clasp on the baroque pearl necklace and the size of the amber necklace.

We hope that your amber heart pendant meets your expectations when it arrives and that you’re delighted with its size and quality. We appreciate you taking the time to share your feedback, and we’ll certainly pass your comments on to our team.

Please remember that our jewellery comes with a 30-day money-back guarantee and a 6-month warranty should you experience any issues. If there’s anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Hi Patricia,

Thank you for your review.

We're sorry to hear that the amber bracelet wasn't as substantial as you were expecting. We always aim to do our best to showcase every piece accurately on screen, however we understand that items can sometimes appear different in person.

Please be assured that your feedback regarding the weight and silver content has been noted. If the bracelet isn't quite right for you, you're welcome to return it within 30 days for a full refund.

We're sorry for any disappointment caused, and if there's anything else we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Hi Patricia,

Thank you for your review.

We’re delighted to hear that you’re pleased with your silver amethyst cross pendant and that it arrived so quickly. It’s wonderful to know that both the quality of the piece and the service met your expectations.

We also appreciate your kind words and your continued support. We’ll certainly pass on your suggestion for a Swiss Blue Topaz cross pendant.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Hi Patricia,

Thank you for your feedback.

We are really sorry to hear about the issues you’ve experienced with your recent orders.

While we’re pleased you’re happy with your Sleeping Beauty cross, it’s disappointing to hear about the missing items from your previous parcels and that this has affected your overall experience with us. This is certainly not the standard we aim to provide, and we completely understand your frustration.

Your comments have been noted and will be passed on to the relevant team for review, as we take this very seriously and always aim to improve.

We really appreciate you taking the time to let us know, and we hope we can restore your confidence in Gemporia moving forward.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Hello,

Thank you for your review.

We are very sorry to hear that you were dissatisfied with the quality of your purchase, which did not meet with your expectations.  We really want our customers to be happy with everything they purchase from ourselves and we regret that on this occasion that has not been the case.

The quality of our products is very important to us, and your feedback has therefore been passed over to the relevant members of our team to be looked at further.

Please do not hesitate to contact us should you have any further queries.

Kind regards,
Gemporia.

Hello Patricia,
We're so happy to hear you finally got the pearl and jadeite necklace! It sounds like you are enjoying its classy and beautiful design.
Thank you for sharing your experience!

Hello Patricia,
We're so happy to hear that you're hooked on our jewelry and have been a customer for 21 years!
It's great to know you've found so many lovely pieces over the years. Thank you for your positive feedback.

Hi,

We appreciate you sharing your experience.

We're sorry to hear that our collagen drinks didn't suit you. We respect your decision to cancel your subscription and return the unopened products.

Your feedback is valuable and will be passed over to the relevant members of our team.

Kindest regards,
Geporia.

Hello Patricia,
We appreciate your long-standing patronage. It's wonderful you've found great value with us over the years.
Thank you for your feedback.

Hi Patricia,

Thank you for your review.

We are really sorry to hear of the issues you are experiencing with your order on this occasion, and would therefore ask that you please give our team a call on 0800 330 8000 if you do not manage to retrieve your parcel.

We apologise again for any inconvenience this is causing you.

Kindest regards,
Gemporia.

Hello Patricia,
We appreciate your feedback.
We're sorry the jasper items didn't meet your expectations and that you're awaiting credit for a previous return.
We'll look into the delayed credit and strive to improve our quality. Thank you for bringing this to our attention.

Hi,

Thank you for your review.

We are really sorry to hear that your chain purchase has arrived with you damaged on this occasion, and understand your disappointment.

We can confirm that all items are covered with a money back guarantee, so you are of course welcome to return this back to ourselves and we will be happy to refund or replace this chain for you.

If you wish to discuss anything further in more detail, then please do give our team a call on 0800 330 8000 and they will be happy to assist you.

Kindest regards,
Gemporia.

Hi Patricia,

Thank you for your review.

We’re sorry to hear that one of your pineapple candles arrived with the top detached. We understand how frustrating it can be to wait for a replacement. However, if you ever receive a faulty item, please don’t hesitate to contact our help team so we can resolve the issue to the best of our ability.

We're sorry for any inconvenience caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia