Refund not received
Dear Gavelo Team,
Thank you for your email. I would like to kindly follow up regarding my recent return. I sent back the leggings that unfortunately did not fit me over three weeks ago and also covered the return shipping costs.
Some time ago, I reached out asking for feedback on the status of my return, but I haven’t received a response yet. I would greatly appreciate an update on whether my return has been processed and when I can expect the refund.
Thank you very much for your assistance, and I look forward to your reply.
Best regards, Anca Mailatescu
Reply from Gavelo
Hi Anca,
Thank you for reaching out and for your patience. We’re very sorry to hear that you haven’t received your refund yet — that’s certainly not the experience we want to deliver.
Please contact us directly at store@gavelo.se with your order number and return details so we can look into this right away and make sure your refund is processed as soon as possible.
Thank you again for bringing this to our attention, and we appreciate your understanding.
Kind regards,
Gavelo Customer Service