Nicolas

I had an extremely disappointing experience with Enterprise/Alamo at Levi, Finland (at Kittila Airport). Upon arrival, we had to wait 30 minutes at the rental desk because no one was there, even though they were supposed to be open at 9 AM.

We rented a car for six days, and the agent told us that for the return, we just had to park in the car return area and drop the keys in a mailbox at the airport. On the return day, I saw an employee in the parking lot and handed them the keys directly. I had rented the car on a Sunday at 10:45 AM and returned it on Saturday at 10:25 AM—within the agreed rental period.

That evening, I received an email with an extra charge for an additional day, claiming I had returned the car at 11:45 AM instead of 10:45 AM! Even worse, they stated they would automatically charge my Visa card for this incorrect fee. This was completely false, and I had photo evidence of the time and mileage when I returned the car.

I had to send multiple emails to dispute this fraudulent charge, which wasted my time and energy. It is extremely dishonest of Enterprise/Alamo to operate this way. I do not recommend this company, and I will never rent from them again! Avoid at all costs!

I had an extremely disappointing experience with Enterprise/Alamo at Levi, Finland (at Kittila Airport). Upon arrival, we had to wait 30 minutes at the rental desk because no one was there, even though they were supposed to be open at 9 AM.

We rented a car for six days, and the agent told us that for the return, we just had to park in the car return area and drop the keys in a mailbox at the airport. On the return day, I saw an employee in the parking lot and handed them the keys directly. I had rented the car on a Sunday at 10:45 AM and returned it on Saturday at 10:25 AM—within the agreed rental period.

That evening, I received an email with an extra charge for an additional day, claiming I had returned the car at 11:45 AM instead of 10:45 AM! Even worse, they stated they would automatically charge my Visa card for this incorrect fee. This was completely false, and I had photo evidence of the time and mileage when I returned the car.

I had to send multiple emails to dispute this fraudulent charge, which wasted my time and energy. It is extremely dishonest of Enterprise/Alamo to operate this way. I do not recommend this company, and I will never rent from them again! Avoid at all costs!