Blynn Baker

Hi Blynn,

Thank you for taking the time to share your feedback.

We understand that changes to a familiar interface can be frustrating, especially when you're looking for a quick and straightforward buying or selling experience.

We'd like to clarify that the initial page of the sell flow has not changed. The primary addition is a new step where users are asked to provide a refund wallet address in case a sell order cannot be completed. This was introduced to improve the overall user experience and ensure there is a secure way to return funds if needed.

If there is a specific part of the updated flow that you found confusing or unnecessarily time consuming, we'd genuinely appreciate hearing more about it. Your feedback helps us improve the experience for all users.

If your comments relate to the interface of a third party wallet or application rather than Transak itself, we recommend contacting that provider's support team, as they manage their own user interface.

Thank you again for your feedback. We appreciate the opportunity to clarify the changes.

Kind regards,
Shubhadip
Transak Support Team

Hello,

Thank you so much for taking the time to leave us a positive review! We are delighted to hear that your experience with our services was satisfactory.

At VitalFormsDirect.com, we work hard to provide reliable, high-quality service and to exceed our customers’ expectations. Your positive feedback is a valuable acknowledgment of that commitment and motivates our team to continue delivering the best support possible.


Thank you once again for your support and for choosing us as your service provider!

Best regards,
Team Vital Direct

Thank you for taking the time to share your feedback.

We’ve reviewed your recent transactions and can see that the earlier payment attempts failed due to an issue on your card provider’s side. These types of declines are typically related to bank-side authorization or security checks.

We’re also happy to confirm that your most recent order was processed successfully.

If this clarifies the situation and reflects your overall experience, we’d appreciate it if you would consider updating your Trustpilot rating. If you need any further assistance, our team is always here to help.

Thanks for bringing your concern to my attention.

Upon investigation, I found that the orders placed at that time were failing due to not meeting our internal risk criteria. I can see that the issue has since been resolved, as you have successfully placed multiple orders afterward.

Additionally, your most recent order was undergoing mandatory risk checks. I escalated it on a high-priority basis and it has now been completed.

I have also reached out to you via email. If any further assistance is required, kindly stay connected on the same thread.

Thank you, Blynn! We're glad to hear that the experience was smooth and easy for you. If you have any other thoughts or need assistance, feel free to let us know!