Automated system glitch caused an inventory shortage
Automated system glitch caused an inventory shortage - TicketSwap is keeping my valid payoutI am facing a terrible experience with TicketSwap's post-sales support. Due to an automated platform glitch on the day of the event, my listing showed 10/10 tickets sold, but the system processed 6 reversals instead of 5. I provided the official ticket PDF proving I uploaded 5 valid Sunday tickets. TicketSwap admits that multiple buyers successfully used 4 of my tickets. I also paid €30.20 out of my own pocket to settle a failed rollback for an invalid ticket.Despite settling my account balance in good faith and proving my 5 original Sunday tickets were legitimate, TicketSwap has only paid me for 4 tickets. They are completely shortchanging me for my 5th valid Sunday ticket payout (€30.20), claiming the case is "finalized" without performing a manual barcode scan audit. Support agents refuse to escalate the case to a financial supervisor. I demand a senior manager review my ticket logs and credit my missing €30.20.