Slawomir Chwastek

I ordered two foldable sun chairs. Received only one. Other got lost in transit. Now there is no customer service. Just automated chat which take email request and nobody never contact back. I hope bad comment on trust pilot will encourage them for action.
Update
Thankfully after series of calls to several carriers involved. I manage to establish location of my parcel. And got it delivered. No help or feedback from Motea.

Just received text message from them. When I stated that I don't want them. Fishy behaviour for me. Read comments here. The good ones not sound realistic in my mind. There are few logical traps exposing them. The bad ones seems to proofing that there is first most hated in advertising sector official Time wasters service. I'm sceptical. Let's see what they can offer. Dear Sinead I got confirmation email from you. Waiting for your offer.

Below I pasted typical scammers customer care playing on time example I copied and pasted my email conversation and have also some screenshots proofing it if trust pilot had objections.
Dear Slawomir Chwastek ,
This happened after my call on Monday 15th January
Requesting refund.

Thank you for you for your order.

Your order has been despatched using: Royal Mail
Click Here to Track Your Order On Line UQ134960628GB
(If Blank you must have chosen a standard economy service therefore please allow the permitted timeframes estimated below)

Please note that due to the covid-19 global challenge carriers are advising that there may be small delays to their deliveries.

Your order contains the following items:

Code Qty
Product


VictorReinzGasket-71-41322-00 1
Seal Gasket 71-41322-00 by Victor Reinz



We may send items individually, so if you have ordered more than one item from us it is possible you may receive them on different days.

If you have any queries concerning your order, please do not hesitate to contact us at ...........@......
Now I suspect that you are scammers. After me calling and telling that you are to late with shipping. And asking for refund. you sending me emails saying that parcel been sent and invoice. This is not what I requested. I don't need that part anymore you are late delaying shipping for 10 days in motor factors is unacceptable. But there is more ridiculous behaviour from your side. You providing me with not working tracking information (screenshot proof in attachments). As I'm kindly asked for refund during the phone call, now I demanding immediate refund. Otherwise I will take action to report your action to appropriate authorities.
Hello Slawomir,
Thank you for your message, I do apologize that you have not received your order yet. I will investigate this for you now.
I can confirm your order was dispatched on 16.01.2024 using standard economy airmail shipping to Ireland.
Usually, deliveries can take 10-31 working days to arrive depending on how long your order is held in customs. However, please allow more time for your order to arrive. As your order was shipped with standard post your order does not have a tracking number, I do apologize again.
Rest assured; your order is definitely on its way to you. We value your patience at this difficult time. Are you happy to wait a little longer for your order?

Kind Regards,
Customer Service Team
Please stop playing fullish. I one more time repeat that I don't want it anymore. I contacting to cancel my order after 6 days that item wasn't shipped. You sending 2 days later email with none working tracking number. And now you say that tracking is not available. !I WANTED REFUND! NOT TO BE SHIPPED! CANCEL IT! I will leave comment on trust pilot and Google. Copying this Conversation as proof. And going to put every effort to stop you scamming people. Shipping from UK by royal takes 3 to 7 working days not 10 to 31. You simply playing on time. Refund my money!

I ordered 4 tyres from .IE website saying that tyres are in stock. So I expected they have storage in Ireland and have them in stock in the state. And here is the trick, received tracking details saying there where sent from France. As also is splitted in to two tracking numbers. Not fair playing as people choose local businesses not without the reasons. I will check it how that works with the customer protection rights, the trading law. Also will keep updating about how the delivery service managed my splitted order. And will ad or remove some stars.

I made 5th experimental buy over a week ago. To see how their policies works. I can definitely say that they stock statements are false. And they struggle with organising fast delivery. First buy over 3 years ago. Very slow nearly 2 months to get item. But price was best in Europe. Second order 18 months ago Never delivered money returned nearly after half year. End of pandemic crazy times and tha what they blamed. In two previous cases they were even late with the timeframes given by them. In the most recent buy. Is the slowest to get it shipped. Looking at the fact that tracing information is delayed approximately 3days also proofs the dropshipping. But they still manage to provide best price for every single device in Europe. There is good communication. Until everything goes smooth. But when something goes wrong they starting ignoring you and avoiding even your calls (because when you call from different phone number every time it gets answered fairly fast) but this negligence is more national thing (remember main company offices are in Spain and in Spain everybody are on holidays 😂) Now get to comments here on trustpilot. 5star comments you can easily see that they look like fake, bought or something (if you read about 50 off them you can find some schematics) Actually it's a Shame for Trustpilot. Anyway when u buying a phone about €300 less expensive. It's worth to wait and try. Personally believe if csmobile says open that they a dropshipping company provides supply for European market and takes on their back all legal, custom charges and varanty. Finding on Asian market trustworthy suppliers. They will receive less complaints and gain more customers.
14/06/2022 Update as trustpilot asked me to do. So most recent order number. P2305429
My parcel was finally shipped. After 10 days since I ordered it. Looks like I where wrong they had that phone in stock probably. Because after I posted this comment I received emails back from Trust pilot but my parcel where proceed also. So I suspect that problem where actually in human resource negligence. And some manager shaked them a little. After I spoke to my family about that case it turned out that I made much more than 5 purchases from csmobile. Daughter said that I always buy from that Spanish who takes ages to receive. For two reasons for the price and to train our passions. What that means it's worth to wait. And I will add 4th ⭐ star as I'm kind loyal customer. But if you would deliver within Europe in 5 days. I would be happy loyal customer. And then you would get your 5th one. I probably will come back with next purchase. But with recommendations I still will mention that you slow as Christmas.

After I ordered products on this website took me over a week to hear that he don't know when he going to deliver my stuff. Got refund only after writing that I going to report him. Found few people online which got scammed by this fellow.
Now I will explain how he works. He takes the orders keeping money and don't sent every let say fifth. So in case Gards coming he says some mistake happen. And only then refunds money. Otherwise he is winner. Pays tax for money earned from scam and after a year is untouchable in Ireland.