Customer

Thank you for your feedback! We're delighted to hear that you received your parcel promptly and enjoyed our friendly service.

Hi Jim, thank you for taking the time to leave us this review.
I'm so sorry to hear that your order missed out on the offer price, we periodically run flash sales on some of our bottles so it may be that your order was placed just outside the offer window.
Could I ask that you forward the offer email received to hello@masterofmalt.com including your order number so that we can assist with this and ensure you don't miss out!
Silas - customer service

"We sincerely apologize for the unacceptable delay in addressing your complaint. This is far from the level of service we strive to provide, and we deeply regret the frustration this has caused. Please know that we take your feedback seriously and are committed to improving our response times. If there's anything we can do to resolve your concerns, please don’t hesitate to reach out."

CHS Team

"Thank you for bringing this to our attention. We’re very sorry to hear about your experience and the inconvenience caused. After-sales service is something we take seriously, and it’s disappointing to learn that we didn’t meet your expectations. We’d like to investigate this further and ensure the issue is resolved. Please reach out to us directly with your purchase details so we can assist you promptly. Your feedback is invaluable in helping us improve."

CHS Team

Dear Winebuyers.com customer,
Thank you very much for those 5 very positive words.
It is always a pleasure to read good feedback.
See you soon on our wine platform.
Best regards,
Frederic Billet
Customer Experience Director