United Kingdom
Review of Nordwell
Great company, communication was good and they managed to help us out at short notice which was very helpful. The guys who came out to do the work were friendly and knowledgeable. Would highly recommend.
Reply from Nordwell
We appreciate your trust in us and your positive feedback. Thank you!
Review of Landlord Furniture Co
First time using Landlord Furniture Co for our first HMO. Really happy with the service, the beds and mattresses appear to be very good quality. Special mention to Stewart and Joey who delivered and installed the furniture - they were efficient, very friendly, and a credit to the company. Would recommend without reservation.
Review of ACAI Outdoorwear
Still waiting for my item (should have arrived 2 days ago) which was supposed to be sent Royal Mail 24, but was instead sent by Hermes who are notoriously awful. Spoke to customer service today who promised a call back once they had contacted Hermes, but didn’t bother calling me back. So the trousers I bought for my holiday won’t make it in time - very disappointing service.
Reply from ACAI Outdoorwear
Hi Danielle,
Thank you for getting in touch, we are so sorry about the service you have received from us and from Hermes.
We contacted our account manager there who responded with this message:
"Good afternoon, Hermes have advised that although these goods have been manifested for delivery, unfortunately they are not currently out for delivery so its unlikely delivery will be attempted today. We have passed your comments to Hermes and have requested that delivery is attempted as soon as possible and will monitor for further scans and update you accordingly. Please accept our apologies for the delay and any inconvenience caused."
After replying to them and insisting this wasn't good enough, the parcel needed to be delivered today, we were unable to get hold of anyone at the office. For this we can only apologise, we can also only apologise that you weren't called back regarding this, we are incredibly short staffed at the moment, however this doesn't mean we shouldn't have kept a promise made.
We are so sorry your items won't reach you in time for your trip, we will be contacting Hermes again to leave feedback about the service you have received.
Again, we would like to apologise for the service you have received from ACAI, we understand is below the standard we would like to upkeep and we will rectify this going forward.
If there is anything else we can help with, please let us know.
Team ACAI.
Review of MADE.COM
I am still waiting for the order I made on 12th December to be dispatched. It was stated to be 5 working days to receive the items, but it is still showing as ‘not yet dispatched’ on 30th December. I bought these items for my daughter as part of her Christmas present - by the time I get them she will be back at university and she won’t see them until Easter! Not great service considering the £25 delivery charge (all for soft furnishings).
Reply from MADE.COM
Good Morning,
Thank you for your review and I am sorry for the issues you have had with your order.
We are always trying to improve our services and products so your feedback is greatly appreciated.
If you have any outstanding issues please do get in touch with us and we will be more than happy to resolve this for you.
Many Thanks
Vicki