I've filed two complaints against my…
I've filed two complaints against my energy company, with my first complaint the Energy Ombudsman decided that my energy company was at fault, after they had ignored my submitted meter readings which has left me with a huge debt, due to them underestimating my meter readings. Despite this the Energy Ombudsman suggested the energy company pay back just £250 compensation, a 'back billing' rule was applied in my case, but the energy company have not fully adhered to this. So I had to file a second complaint to the Energy Ombudsman, who looked at my case, but despite the fact I have Citizen Advice as my witness and evidence to prove the energy company are ignoring all forms of communication to resolve the issue, they have failed to conduct a proper and fair investigation, even though I had provided all the contact details of my witnesses at CAB, Energy Ombudsman didn't bother to contact them, they were not interested in the truth, instead they only asked the energy company for their version of events, who obviously told a pack of lies, claiming they haven't ignored correspondence from CAB or myself, (which I can prove otherwise). I felt like Energy Ombudsman were completely biased, siding with the energy company, failing to protect vulnerable families.
Don't waste your time contacting the Energy Ombudsman, if they do on a rare occasion find the energy company at fault, they don't punish them with huge fines, or even clear the complainant's huge debt caused by the energy company's incompetence.
EDIT - Energy Ombudsman told Trustpilot I had to remove the name of the Dispute Resolution Executive who handled my case, it appears that it is ok to name a Energy Ombudsman employee if it is a good review, but not if it is a bad review. How has this Energy Ombudsman employee in question even attained the job role of Dispute Resolution Executive? Which he has held for just one year, in my opinion judging by his previous employment, he does not have enough relevant experience to fulfil the job role of Dispute Resolution Executive.
If all the Energy Ombudsman employees lack the required dispute resolution experience, it is no surprise the reviews and feedback from people using your service is so negative.
1 December 2023
Unprompted review