United States
Review of Wolfiek Group · Selected Airguns
The initial shipment for my compressor took over 4 weeks to even leave Spain! Once received, no instructions on anything. The compressor pressurizes and shows 7,000 psi, then shuts off automatically without pressurizing the PCP cylinder! After weeks and weeks of emails I finally got a response when I cancelled my payment to them. Dreadful support. Avoid this company. Not worth the time or money.
Review of 10X Health System
There are way too many follow up emails that leads to confusion and fatigue!
Not one or 2 but 5 emails plus this rate your experience.
The people I interacted with were terrific, but the bombardment of emails is disappointing ,
Reply from 10X Health System
Hi there,
Thank you for the honest feedback. I completely understand how too many follow-up emails can create confusion and fatigue, and I am sorry this has been your experience. We send multiple touch points to help keep customers informed at each step.
I am glad to hear the team members you interacted with were terrific, and we truly appreciate you calling this out because it helps us improve. We look forward to supporting you throughout this journey!
—10X Health Support Team
Review of Heatbit
The idea of using the heat generated by the hard drive mining BC to warm your home is sheer brilliance! I think there was a bit of Ready, Fire, Aim for the initial launch however. Customer service is all but non existent in/ on the app. There is Support via email, but the turn around time is about 24 hours or more. Email customer support has a habit of merging ALL requests into one gigantic email string making the fixing of individual concerns all but impossible.There could be a bit more instruction on the use and trouble shooting included with the unit, or available online. For instance when you push the power button < than 1 second the button dims and nothing else occurs that I can see. It would be helpful to inform the user what is actually occurring. If you push the button longer than 1 second but less than 4 seconds, something else occurs. The only reason I found these things out was from a service request to CS. This could all be easily avoided with a more robust user manual greater than a single postcard with instructions printed on one side. Bottom line is if you gave just a bit more information to your customers, your customer support would not be so busy. Great idea, not so great of an execution initially. I trust they will fix the bugs.
Reply from Heatbit
Hi Nate! We understand that our customer support did not meet your expectations, and apologize for that. We're a small startup learning fast, and we admit, there have been times when we've felt overwhelmed with user queries, which led to longer response times. We’re fixing these problems as we grow, and we've redesigned our support operations entirely to reduce turnaround times and enhance customer satisfaction.
We also made sure to have clearer user manuals for our new model. Thanks for sticking with us and helping us improve.
Review of Deal Society
These people deliver! Lowest price, and free delivery just can't be beat! I would use them again. And very speedy delivery