Nel B

The website should have been taken down immediately when the company ceased trading, but it was kept up for several days with no mention of it anywhere, and items were allowed to be purchased as normal.

Had I known I obviously wouldn’t have made a purchase, the item I never received because the boutique stopped sending out orders once they heard the news. I’m now waiting and hoping for a refund after requesting a chargeback from my card provider.

Unfortunate circumstances, but seems to have been handled poorly. My thoughts are with all the independent retailers who must be owed thousands, and customers like me who were duped into buying products and don’t know if they’ll get their money back!

Love the eco friendly packaging, and branding and design. Lots of options to choose from, I wasn’t keen on one of the scents I received, but after getting in touch I was quickly sent a replacement of my choice! Such great customer service, really quick and easy to get in touch!

Great, thorough service, I found all the information on the website and the number of lengthy emails a little overwhelming initially, but it's very clear the company want to help you through the process any way they can.

The lenses I ordered were great, arrived quickly and were reasonably priced. The only thing I noticed was I received the old lenses in with the parcel, which might be useful for some people but I don't need to keep them and don't know how to recycle them! It might be useful to give the customer the option to include their old lenses with their new ones, or recycle them on their behalf if possible.

Thank you!

First cartridges were both faulty, but customer service was excellent and Lizzie sent out replacements really quickly.

The second set of cartridges seem to work fine (only tested one page, but already this is more than I could get out of the first set after dozens of tries!)

I'm glad recycling bags were sent so I could recycle the old ones. I noticed a lot of people have left reviews about needing replacements posting out, which is a bit of a shame! It would obviously be more environmentally friendly if the company didn't have to do this (it'd be better for everyone if they worked first time!) but I appreciate they are repurposed and that is in itself less wasteful than companies who only make brand new products !

Thank you!