C Inst

Bought from here many times, this isn’t an “angry” 1 star review - it’s a plea to them to get serious with their customer service. It’s absent, not even bad, it doesn’t exist. They sent me one item of my order, I raised it and wanted a replacement, no answer. So you leave me with no option but to issue a chargeback against the company. Will I buy again? Probably. Will I try not to if possible? Probably. Just such a shame, a business is not just about making cool things, it serves people and you’re taking their money with zero way of facilitating their concerns over your poor operations

bought an office chair, it was delivered to my office - as it’s an office chair - and broke within 6months. The quality was terrible, the welds snapped

So I reached out in hope of getting a refund, replacement or discount for another. I was told that my office chair didn’t have a valid warranty because it was delivered to an office…. I said, surely not… and they doubled down on it

It’s rubbish quality and even worse service

EDIT REPLYING TO THEIR REPLY: they aren’t tested for an office but are office chairs… also nothing to compensate at all is ridiculous - just “we sold you a rubbish quality chair that doesn’t even survive basic use, tough luck”…. Rubbish

Do not sell with them

They offer a great price online and then low ball you once they have it as they charge you to return it. All the good reviews come from buyers, not selling the phone to them. If you do this you’ll be offered hundreds of pounds less - the component they wanted to replace on mine costs £30 retail price, so cheaper to them, and they knocked off over £220 from the price stated originally. Absolutely avoid.

Be prepared to wait, with zero help

I ordered a month ago, it was due to ship a week later and I still don't have it. When I contacted customer service they didn't help at all. I'm confused as to how they get away with this, taking your money and then saying "oh it might take a month or two to get to you" - with no prior warning on the checkout or product pages

Heather helped us find an office extremely quickly that suited our budget - which wasn't massive. Within a week we had signed for one of the office options she sent us in the area we were looking for. Great service, thanks Heather!

Stay away - they have charged me a returns cost (£10!)and delivery cost (£15!).

I’ve paid £25 to effectively try on one item. They do not make this clear at all to the customer and I only discovered this reading on here. They should not ship to the uk if this is the case.

I paid the £15 as I thought an item in the sale would be a good deal, it was average and fitted poorly - very boxy, so returned and now I’m £25 out of pocket for no reason! Never ever ever ever again, scam artists

EDIT: reached out to them to give them a chance to explain… the response, tough luck. UK buyers, be very very careful dealing with them - to purchase and return (even one item!) will set you back £25

I'll echo another review - How does a review site with 68% 1 stars get a 3.8 rating?

Appaling service, rubbish signal and hugely expensive. The worst of all worlds.

I made 20min of calls to the US, it cost me over £50! Can't get signal in my home in London, when I complain they basically said tough luck and that I can't exit my contract. I'm blocking their payments from my bank and issuing a chargeback due to breach of contract. They can take me to small claims court if they like but a year of zero service in my home despite complaints is not acceptable (I live in just a regular house)

Great snacks, a little expensive to have daily but they are good. The packs of nuts are quite short in their portions to be honest and the bars have shrunk quite a bit but otherwise they do taste good - especially for a health snack

Good drinks, lightly flavoured - a bit fizzy, but it’s my go to daily drink. Great co and regularly send you discounts to stock up which is perfect as I buy in bulk!

Amazing company and great flavours. Customer service is excellent too!

it’s beyond a joke - I ordered a month ago, stock frames with no prescription and they haven’t been dispatched, there’s no communication and when I contacted them they basically said “tough”.
I have to say, it really takes a lot for me to go out of my way to leave a bad review but this is amazing how awful it is. I’ll be contacting my bank to raise a chargeback against the company - they take your money and never send goods, correspondence or even a sorry

Amazing - great pre workout alternative!

would give less stars if possible - took 3 days to even dispatch my parcel. Messaged customer service three times, got no response but have received about 2 marketing emails a day from them. Shambles of a company that’s supposed to be premium. How they managed to get this big is beyond me

the worst experience I've ever had - I bought something instore, went back to return it and was told they don't do returns instore (which is illegal) and I have to go online. The customer service team told me I can't return it because I bought it in store and need to return it in store (again, illegal). I apparently have two options to return it, London or Bath - I live nowhere near either. This is a company violating consumer rights on a colossal degree. Charlatans.

bought the sample pack and love it - had a few questions and customer service were awesome and super helpful

Awesome, bought for my girlfriend and she loves it and has bought another kit now. Cheers

Absolutely miserable company, ordered a chair in October for delivery mid November, never came. Chased and since then they have said it’s coming “in the next week or so”.
Then, “100% it will be with you early Jan”.... now it’s not going to be with us to end of Jan earliest... but we’ve heard that before so I’m not holding my breath

Pathetic customer service telling us lies over and over, no compensation, refusal to escalate complaints. Joke of a company.