Jens Schröder

Es ist schlicht sehr gut, ein Anliegen mit einem richtigen Menschen und keinem virtuellen zu besprechen. Die Dame am Telefon war echt. Sie war sehr freundlich und sehr gut strukturiert in ihrer Gesprächsführung mit mir.

Poor service.
Never received my order. Instead of reimbursing, I was offered a gift card -which I also never received.
Don’t buy there again!

Good products.
Good service and customer orientation.

Very long delivery time.
No responsiveness to emails.
No accessibility via phone.
Had to escalate to PayPal and my claim was settled.
Don’t shop there!

I do not recommend booking with ProHunt.
Booked a weekend of geese hunting with a friend.
Overall disappointed.
There were many Geese and ducks flying around. So, we saw many.
But the organisation and set up of the actual hunt was weigh too unstructured -almost improvised!
Guides were friendly, but could have been better prepared, ie showing up timely(!) at the meeting point (they took it all quite easy…), knowing where geese would be resting and thus hunting is worthwhile (a little scouting in advance would have helped, should have been easily doable as well as to be expected given what is charged for this hunt), structured and planfull positioning/ distribution of the hunters, having some simple stands prepared in the reeds, and leaving the overall impression of having a plan -which they had not.
Upon arrival we were told w would hunt at the river in the mornings and evenings whilst hunting over decoys at cropped corn fields at noon. The latter never happened and was even denied by the guides.
Further, there was no gutting/ cleaning service for the harvested birds available as it was confirmed in advance by ProHunt. Guides didn’t wanted to help with processing the birds either even when offered money.
Accommodation was very, very simple and certainly not the standard as pics online suggested. Building and interior were in poor shape and untidy. Owners/ staff appeared unkempt.
Maybe ok for a weekend, but considering we were charged for accommodation alone more than € 100,- per night was leaving the impression it is all about profit for ProHunt and local staff (guides, hotel) fobbed off.
Further, Hotel staff was „mediocre friendly“ and was not service/ customer oriented at all. Tone and voice were snippy and far from hospitable. Meals were very small overly simple and really not what the otherwise excellent, hearty Polish cuisine has to offer. Meals were prepared and served half-heartedly. When asked for a second helping, hotel staff pretended not to understand -even when we used translator apps…! They did not display the hospitality the Polish are known for and that we experienced before elsewhere.
The organisers were not available over the hunting period and showed up only at day 1 to receive cash payment.
We spent weigh too much money for what we received.
Book elsewhere!

Update:
At the day of departure, the owner of the hotel wanted us to leave earlier than check-out and tried to withhold breakfast. We had to remind her that our booking was all inclusive and over he past three days we were only served two meals instead of three per day. At farewell, the owner of the hotel demanded all guests to to pay extra for the three beers each one of us had over he three days, even though we had booked „all-inclusive“ -ie including even alcoholic beverages. The CEO of ProHunt who was present to give other clients a lift to the airport, liaised with the hotel owner and started to argue with me that my review was undue and out of frustration because my shooting performance would have been so poor. He blamed me for venting and denied any of the issues I and the other guests have brought to his attention at tha moment as well as via leaving messages on his mailbox some days before.
I regret that I can only echo he negative feedback that I have meanwhile found about the geese hunt ProHunt offers.

What a great experience!!!
Still speechless after this exciting, thrilling, relaxing endeavor…!
Enjoyed a Panorama Tour with my 11year old. Both of us were tandeming in parallel. Super friendly staff. Highly customer focused: you decide if you want more ease or thrill on your flight. We decided for the latter and didn’t regret.
Don’t miss that fun!
Highly recommend enjoying the flight with „Tandem Stubai“!

VORSICHT bei diesem Anbieter!
Die vielen negativen Bewertungen waren mir vor meiner eigenen Bestellung leider nicht aufgefallen…
Der Anbieter täuscht mit deutschem Namen, deutscher Homepage und Hamburger Telefonnummer einen hiesigen Geschäftssitz vor. De facto ist der aber in China und Rücksendungen sollen auf eigene Kosten dorthin erfolgen…
Nach einigem Hin und Her habe ich mich schließlich an PayPal gewendet, die die Erstattung des Kaufpreises dann veranlasst haben.

Kann mich allen anderen „1 Sterne“ Kommentaren nur anschließen. Spiegeln exakt die von mir gemachten Erfahrungen: es wird behauptet, eine Rücksendung sei nur in die USA möglich. Dem Kunden wird durch die deutsche Homepage, deutsche email Adresse und deutsche Anschrift ein Unternehmen in Deutschland vorgegaukelt.
Rückgabewünsche werden verschleppt und mit fadenscheinigen Behauptungen abzuwenden versucht. Mittels immer weiterer emails wird versucht, Druck und Dringlichkeit beim Kunden aufzubauen, von der Rückgabe abzusehen.
Kein lauteres Geschäftsgebahren.
Nicht nochmal!
Mein Rat: woanders kaufen!
PS: wie bei den anderen Kommentatoren macht meine schlechte Bewertung den Verkäufer nervös und er versucht, mich zu erpressen indem er verlangt, meine schlechte Bewertung zurückzunehmen, bevor er die Rückerstattung veranlasst.

Sehr guter Service!