Tippi

We had several Splash About items over the years, all of great quality. When I had an issue with our latest purchase, the response was prompt and the item was replaced in record time. Highly recommend for products as well as their customer service!

Aidan installed a new radiator for us and we are very happy with the results. I liked how considerate he was of keeping mess to an absolute minimum and he didn't mind working under the watchful eye of our newborn which was great entertainment for her. Towards the end of his visit, he explained to us what he had done and happily answered all our questions.

Sailing was fine both ways, especially on the way back when staff on the tarmac in Calais offered us to drive onto our intended ferry that was about to leave only 20 min later (we arrived late at the port so we were rebooked on a later ferry). This was much appreciated as we travelled with young children and the earlier ferry easily saved us three hours. It would have been nice to sail with the Pioneer as booked but it wasn’t to be (technical difficulties apparently). Also, while we were informed of the change of vessel for the outbound journey in a timely fashion (by text), we weren’t told about the one-hour delay. That only became apparent when the planned departure time came and went. On the return journey, we weren’t informed about the change of vessel at all. Nevertheless, being allowed to drive onto the ferry last minute made this trip a million times less stressful.

Fantastic customer service! I needed to exchange a pair of sandals for a different size but that particular size was sold out. This wasn’t the end of the road though! They put my order on backorder so if the size, I was after, was returned by another customer, it would automatically be assigned to me. And that’s exactly what happened. Yay! Lucky? Yes, but also great customer service!