Rebecca

DPD are always fantastic

I ordered a rug on 13th September. Lead time said 6-8 days.

It is now the 3rd October and I have received nothing.

I reached out to Benuta on 30th September to chase, got a reply on 1st Oct from IRENE LYNGS in Customer Service saying they asked parcel force to re deliver on 2nd October. Nothing delivered.
I reached out again (2nd Oct) and advised no delivery received. No response.

It is the 3rd Oct, no delivery, still no response.

I have no clue why this company gets good reviews. They have had £60 odd of my money, and I have no rug, and their re delivery is non existent.

There are no telephone numbers for you to call.

They look like a U.K. company, with U.K. on webpage- but they ship from Germany.

I welcome their response to my complaint. I feel they have not resolved the issue promptly, they communicate only after 3 days pass, and the communication is false.

Please ship another rug if this is lost in transit and claim on your insurance.

Update: 5th Oct, still no rug, no coms.
Update: 7th Oct, got a email, they are now refunding, saying it’s processed, nothing arrived in my account yet.
Update : 8th Oct, refund received

Updated from 1 star to 2 based on the fact the money arrived in my account. And they eventually reached out and offered 20% discount on another purchase, which I sadly won’t use as I can’t see it will get through U.K. border control, and I will go through the same issue.

I ordered a rug on 13th September. Lead time said 6-8 days.

It is now the 3rd October and I have received nothing.

I reached out to Benuta on 30th September to chase, got a reply on 1st Oct from IRENE LYNGS in Customer Service saying they asked parcel force to re deliver on 2nd October. Nothing delivered.
I reached out again (2nd Oct) and advised no delivery received. No response.

It is the 3rd Oct, no delivery, still no response.

I have no clue why this company gets good reviews. They have had £60 odd of my money, and I have no rug, and their re delivery is non existent.

There are no telephone numbers for you to call.

They look like a U.K. company, with U.K. on webpage- but they ship from Germany.

I welcome their response to my complaint. I feel they have not resolved the issue promptly, they communicate only after 3 days pass, and the communication is false.

Please ship another rug if this is lost in transit and claim on your insurance.

I am a size 10/12 on top. I find all the tops too big. I even ordered a small, and that was still too big.

I am a 10 on bottom, order a medium- fits fine.

Ease of ordering and delivery is good. Very quick.

The leggings are fab!

Fantastic. Great quality LARGE indoor plants. Well packaged , not dead, no leaves lost.

2 weeks on still great and looking healthy

I’d buy again.