Another set of crooks to avoid here.
Another set of crooks to avoid here.
Insurance auto renewed with some well hidden tiny sentence buried deep in the jargon that comes with everything nowadays.
My wife called on the day of renewal to cancel but they had already taken the full amount.
They refunded the premium, but took a scandalous £20 for the privilege.
Never again will these crooks be entertained to provide any kind of service.
Reply from Hastings Essential
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy that your policy has automatically renewed. The law says any car on the road must be insured. To be certain our customers stay insured on their renewal date, we automatically renew their policies – that’s unless customers tell us not to renew. You can read about automatic renewal in your terms and conditions – you’ll also find it mentioned in your renewal documents, along with the steps you can take to stop automatically renewing.
The £20 non-refundable arrangement fee covers our various business costs, including customer service, maintaining systems, updating databases and sending documents. We make our fees clear before you buy a policy from us, and they’re stated in our terms and conditions. We apologise if you weren't aware of this. If you need any further help, please visit www.hastingsdirect.com/help. Thanks again ~ Jodie, Customer Care