Beckie Forsyth

BUYER BEWARE: The cooking toy I purchased for my granddaughter came in a box that was crushed in shipping because it was shipped in a plastic bag. Several pieces were broken or dented and the electrical plug was not US compatible. I sent images and email immediately. At first they tried to get me to accept a partial refund or store credit and not return the item, then they offered a 200% store credit and would only charge me 9.95 to return when their website clearly states no shipping on damaged items. Several times they said they'd send a return label and but never did. Now they are saying they will ship out a replacement tomorrow. The birthday has come and gone and I no longer want the item as I had to purchase something else.

This company lies, changes terms and sends crap. I am left to believe it's a complete scam. I reported it to my credit card company and have gotten the charges reversed.

Service is okay if you don’t mind paying too much. I called to disconnect only to find out that I was eligible for a reduction in cost. It’s a shame they don’t just reduce the cost to people before the call to cancel.

We love working with Lukas and Alex! They communicate well, very responsive, patient and considerate and very creative and knowledgeable. I highly recommend this company!

The bad experiences I've had with FedEx have mounted since the last review. Now, I've been attempting to delete my account because of the terrible customer service for an hour. The rep said I had two outstanding invoices totally almost $300, both of which were not mine. I don't know how invoices can be applied to an incorrect account. Finally, the invoices were taken off and my account is now deleted.

Bottom line, FedEx is undependable, difficult to access, customer service reps that hangs up on you when you can't understand their language, automated system that times out and tells you to call back, doesn't pick up packages when scheduled, applies invoices to your account that are not yours, (some) customer service reps that have an attitude and cancels your requests, can't give you phone numbers to other departments, applies wrong measurements to your packages then try to over-bill you, and the list goes on and on.

I will say that today I got a couple of outstanding reps that finally got my account cancelled but only after 7 calls and an hour of my time.
My words of advice:
1) Use anyone but FedEx...it will serve you in the long run.
2) If you do use FedEx...always check your invoices for overcharges and charges from other people.
3) If you schedule a pickup don't be surprised if they don't show up or claim they did and couldn't see the shipment.

NEVER AGAIN WILL I USE THIS COMPANY!!!

I scheduled a pickup for 8am-1pm, received a confirmation with all the info, I thought everything was set. Time came and went so I called Customer Service. He said it wasn't picked up because all the info was not submitted. First, how did I complete the order without all the info? It was all clearly on my confirmation. Now I'm waiting until 5pm. What's really bad is that 4 FedEx trucks have passed my location today.
My grievances are many with FedEx including a recent delivery, clearly marked fragile, was dropped from a stack of 4 boxes to the ground because he didn't want to make a second trip. Fortunately, the crystal bowl contained within wasn't broken but no thanks to the FedEx driver. I confronted him and he was arrogant and couldn't even apologize for the mishandling.

I'd rather use almost anyone else.

I've used Shipstation for a while now and had numerous problems. "Invalid Token" errors have been numerous, but now my orders will not import from Big Commerce and it's been over a month that I've been forced to ship orders through another method.

Customer service is very poor. You wait a long time for an email, no phone support and they cannot seem to resolve my issue.

I will say that when it worked, it worked well so I'm very disappointed that I'm forced to go to another service.

CANCELLED MY ORDER AFTER WAITING ALL DAY. Set up a delivery time days out, as expected under the circumstances but the day came, they kept pushing my time out then finally the store closed and they cancelled my order that I'd worked for days compiling and doesn't allow me to recapture the order for a future date...just cancelled and left us starting the wait clock over. How to we know the same thing won't happen again? Why isn't my order put to the next day? Bad system, can't talk or chat with anyone for hours.