Reviewer

It's so good to find an easy to setup and manage service like this. Not being tied into a yearly subscription is a load of my mind, been with them for ages now, glad that they offer monthly payment options. Support and help was very kind during my onboarding.

I contacted Overgear over 24 hours ago to report that one of their boosters accessed my gaming account after the order was already completed. The booster played unrelated games (Alan Wake 2 and Call of Duty) without permission, unlocking trophies and logging additional playtime. I have two-factor authentication enabled, and Overgear is the only service that’s ever had my login information — meaning there are only two possibilities: either their booster accessed my account again, or there’s a data leak on their end.
I reported this immediately and was told the issue would be escalated to their Quality Control (QC) team. I clearly requested a response by email (since I wasn’t logged into the chat system), and they confirmed the information would be sent to QC and that I’d hear back. It’s now been more than a full day with no response whatsoever — not even an acknowledgment from QC.
This isn’t a minor delay; it’s an account security breach that should have been handled urgently. The fact that Overgear’s team went silent after saying “we’ll get back to you” raises real questions about their professionalism and data handling standards.
If you value your account security or expect reliable customer support when something goes wrong, I strongly recommend avoiding this service. Their boosters apparently don’t sign out of customer accounts after completion, and their QC team doesn’t follow up when serious issues are reported.
Order ID: 1552_938832
Date of incident: October 21–22, 2025

Edit: I contacted by Overgear today, after their response was posted. They stated that their Quality Control department had “found the booster not guilty.” However, I was never contacted by QC for clarification, evidence, or any follow up before they reached that conclusion.

In other words, QC closed the case without ever speaking to the customer who reported the issue. The booster in my view accessed my account after the order was complete, played unrelated games, and unlocked trophies all verifiable activity. I offered to provide screenshots and details, but no one from Overgear asked for them.

This confirms my original concern: Overgear’s internal process avoids accountability rather than addressing problems. Their QC “investigation” consisted of deciding an outcome without consulting the person affected. The issue remains unresolved.

Edit 2: Overgear provided detail that their QC department had reviewed internal logs and “found the booster not guilty.” However, QC never contacted me for clarification or evidence before reaching that conclusion.

After I questioned this, they admitted their QC response was “shorter than usual” and “not the final word,” but the process remains opaque. I provided clear proof as game activity and trophies earned on my account after the order was completed, which did not originate from my device. No one from QC has reviewed that evidence with me directly.
This lack of direct follow-up and accountability reinforces my original view. I stand by my one-star rating and will await written confirmation by email as requested.

Edit 3 (Final Update – October 24, 2025):
After my previous update, Overgear resumed contact and admitted that their Quality Control team never contacted me during the initial review. They said the case would be reopened and requested the same evidence I had already provided.
Overgear then claimed they would issue $80 in store credit as compensation but it was never actually applied. I was told I’d need to contact them again in chat to “claim” it, effectively requiring me to chase the compensation they offered unilaterally. While being force to use what appears to be an insecure service.
The core issue of unauthorized access to my account after the order was complete stil remains unresolved. Their process still lacks accountability, and their QC team has not provided any verified explanation or outcome.
My rating remains unchanged.

5/5 would hire again. Professional and courteous with an attention to detail overall

This is the second review in writing since they sent me a second request.

I had a bad experience, the instructions I got did not match the book. I was missing parts and I had to wing it buy parts separately. They sent me a lazy email asking me what they should do to fix it, not like much could be done at this point and no idea why I should be the one to offer solutions for bad service

Edit: I have no idea why Emma is asking for my details as I’ve already spoken to them about this in the past, considering this and the fact they are well aware of this, and since it’s been months since the original review and they are responding only now I’m bumping this down from two to one stars

The documentation online didn’t match my model and I figured it out myself. Additionally missing items to properly assemble bed. Ended up getting them from a hardware store

Quick, cheap and decent quality

I like the concept, but it bugs out and I can’t access my dashboard. Had a few problems with the service

I was told one day production, I place the order on Saturday, on Monday I asked if production would be done on Monday, I was told its done and ready for dispatch, Tuesday I called and it hadn't been dispatched, arrived Thursday, received no notifications like I normally do regarding dispatch and tracking. Wanted to use these documents for a business trip, pretty disappointed.

I signed up for broadband for a month to month contract.

Upon signing up I got an email saying I will receive my first invoice once openreach confirm my line is active.

A month before openreach had done so, I receive an invoice saying they want to charge me for a service I can't use for another month!

I promptly called them to explain the situation which they shrugged off.

I then called them three times to cancel and the line conveniently cut out everytime I asked to cancel!

I then emailed them twice explaining the situation and how they broke their own terms in my confirmation was not met.

I eventually got my money back but no response via email.

Quite shocking to be honest. I recommend staying away from them.

EDIT: I received a response from DirectSave here a month after posting my initial review requesting details of me to verify and the below response to contact them, which I provided. I however see no reason to continue the relationship with them. The above still stands, and as of this date, they still expect me to contact them. They should instead contact me. I have severed my ties with this business over a month ago. The below response does not change my feelings whatsoever.

I awoke today 4 September and put on my best smile drank my cup of coffee and was ready to start my remote job only to find that I have no mobile signal or data signal.

I proceed to contact Three only to be told they're doing maintenance on my postcode for 3 days and I will not be able to use the network during that time at ALL.

I asked if they sent any notification for this maintenance and they said that no notification of planned maintenance was given. They then proceeded to tell me I will benefit from this service.

I depended on this service for my job and it failed me. I then proceeded to explain my grievance and ultimately switched to a new network.

Above and beyond the terrible customer experience above and completely unacceptable provider behavior which impacted my professional wellbeing the fact they consider this acceptable was and remains shocking.

Finally their service is slow and they have hideous performance in my area.

I strongly recommend everyone move away from Three immediately since they do not consider the impact they have on their customers.

PS. I hope a pigeon poops in your cereal.

EDIT: Note that I included my cellphone number when posting this review. Three chose to ignore that and request I contact them on twitter or facebook. Two sites which I refuse to have an account on. Beyond that I am not satisfied with the response, since it does take into consideration that they could have notified me before the maintenance and just shirk this off like its not a big deal. It also dismisses that I have alread contacted their customer support at the time of the incident. Horrendous.

I signed up for Ocado Smart Pass and received confirmation that I was a member on the 27 April.

Of course, at the moment we live in unprecedented times and understand that other customers require priority.

Their FAQ says I can claim back my smart pass if I do not use it for a month.

I mailed them ensuring them I received no orders in June. I specifically mentioned June. They told me they would look into it.

I then receive a DO NOT REPLY email telling me I'm not a member and that I was not a member in May.

This is terrible because I specifically requested June, and secondly that I couldn't reply and lastly because I was a member in May!

I have a GBP payment off my card and a confirmation email from them confirming my membership.

This is audacious behavior and I am incredibly unhappy and in fact offended.

EDIT: They processed the refund after a follow up

Playstation Trophy Service is as professional as they come, Jack guided me every step of the way through my trophy Journey and was a pleasure to deal with.

I was weary initially of such a service but they delivered the Trophies along with the saves smoothly and quickly. This service uses no hacks and are 100 percent legitimate.

I received constant follow up and progress throughout the time of the order which helped put me at ease.

We had one minor challenge and that was at certain points the saves needed to be synchronised while I was on my device. However, I spoke to Jack and he made sure that we could find a time that worked for both of us, and was really reassuring in understanding my specific request. (Thank you!).

I am incredibly happy with them and would use them again. Highly recommended.

A few months ago I asked to cancel my subscription with mindful chef days before delivery. However I was still charged and the payment was declined.

I promptly called them to tell them I did not have sufficient funds at the time. During this period I received constant emails telling me I owe them this cash.

This was ridiculous since the CS agent informed me they would be speaking to the founders and I will hear from them in a few weeks.

A few weeks later, I hear nothing, still getting constant emails. Then they deduct money from my account.

I had had enough, of course I would have reactivated my subscription but I decided I wanted nothing to do with this terrible company with its in your face attitude.

I asked that they delete all my personal data as per GDPR. They claimed they did.

I then receive SMS to my personal cellphone about marketing. I felt violated!

I again contact their customer service who deny this and say they deleted all my data. I send them a screenshot of the SMS as requested and hear nothing back.

This company is underhanded and might possibly doing illegal things. Stay far away everyone!

I LOVE radbeer, everytime I've ordered from them I've been really happy with the options and the responses from their wonderful customer support.

I had to drop this to 3 only because of the delivery. I ordered the parcel as a gift to my friend.

I informed him the driver would be coming around to drop off the parcel and said he would keep his ear to the ground.

He was home but received a notification the package couldn't be delivered. It's possible the doorbell didn't ring however, the driver didn't try and phone me either, so has been delayed till Monday.

I do get this is DPD though, NOT Radbeer who has it together and is amazing. However, I had to rate the overall experience so it lost 1 point here.