Don T

How Does Abbot Do Customer Service???? I called on Friday about the fact my reader is not working. The rep told me I was having problems with the reader but because it was replaced 30 days ago, I can not get it replaced because policy says only one replacement a year. Asked for a supervisor, got transferred to the Resolution Team. Talked to Tyesha and after 30 minute conversation she agreed to escalate the complaint above her and I would hear something in a couple business days. Today is now Tuesday, a couple of business days. I call back and talk to Dacker, he now tells me that it could be up to another week before a decision is made. Both Tyesha and Dacker tell me that they are the highest in the company I can talk to when I ask to speak to someone above them. So, I call 224667-6100, corporate number and connect with corporate switchboard rep, explain the above and ask for CE0 Robert Ford, she says just a minute, transfer me back to the customer service department. Call corporate again, explain the above and am told to wait a minute and then transfered back to the department that can do nothing. Call corporate again, explain the above and am told to wait a minute and after being put on hold for a lengthy time a recording comes on and tells me to call back later. Call corporate again, explain the above and am told to wait a minute and then transfered back to the department that can do nothing. Call corporate again, explain the above and am told to wait a minute and disconnected. Call corporate again, someone pick up the call and immediately disconnects. Call corporate again, someone pick up the call and immediately disconnects. So, I now sit here without a working meter and because policy is more important than customer service, I don't have a meter that works.

When I called back in to file a complaint about the hotel, I was told that I had never made a reservation, so the representative hung up on me, after I asked 6 time to talk to a supervisor, because the representative would not take my complaint.

Arrived at the counter around 10:50 pm to pick up my car. No one at the counter. Yell Hello waited 20 seconds, Yell Hello waited another 20 seconds, Yell Hello a third time and no on came to the counter. Walked down (taking my luggage with me and to another rental agency about 100 feet from Dollar. Asked about no one at the dollar rental desk. Was told that Hertz own Dollar and I needed to go there. Walked probably another 400 feet to Hertz. They called Dollar and spoke to someone. Told me that there are two customer service reps and Dollar and one had to go out to the care to assist a customer.
Went back to the Dollar Counter, again taking my luggage with me. Now I am third in line instead of first in line. When it was my turn to be waited on the rep asked me How I was doing? So, I was honest and told her that I was frustrated, because when I was here the first time no one was here to help me and now I became 3rd in line. No, apology, but she gave me excuse and the attitude began to fly about my complain and I was called rude. Finally got my car, but i heard her verbal abuse in the process, part of it was that she could be rude like me but she isn't going to because she is a better person than me. Also she threaten several times not to rent me a car.
Got the car, got my wife and the rest of our luggage, made it to the car, loaded the luggage and did a walk around on the car. Found front fender was damaged. So, I will drive closer to the front of the building and get the rep to put a comment on the account. Car would not start.
So, I walked across the airport to the Dollar Counter. She finished the customer she was working with and I interjected my complaint. Instead of taking my complaint she rudely informed me that she was going to finish the line of people before she was going to take care of my complaint.
There was couple there that did not have reservations, she told them to go on line to see what type of deals they could find. That couple stayed at the counter.
So now it my turn, to receive some more lousy customer service. I set the keys on the counter. The happen to be set at the edge, they sat there about 30 seconds and then fell off. The customer service rep, then replied, "I am tired of you!" A verbal display of her attitude. She ended up leaving the counter area and went outside for 6 minutes. Came back in and said, I am going to give you an SUV, its an upgrade and will not charge you more. I replied, No, its not ok. The man portion of the couple standing at the counter replied. "Man its an upgrade, do you understand she is giving you an upgrade at no charge." I replied, its not an upgrade when my wife can't get in and out of an suv and thats the reason I ordered a full size car 5 months ago." The rep offered to come out and help get my wife in the vehicle. (But, the rep doesn't get it I now have a vehicle for SEVEN DAYS THAT MY WIFE HAS UNNECESSARY MUCH MORE TROUBLE GETTING IN AND OUT OF FOR SEVEN DAYS!
Again I heard from this rep that she wasn't going to be rude to me like I am to her. But, the man standing there (who happens to be black, same color as the customer service rep) begins to verbal assault me. One of his next few comments include "Your problems is that you are a racist, he is doing this because you are black." The reps reply was, "You are right!" Over the next few minutes as I am waiting to get my car, I am verbally assaulted and even physically threatened and the rep is verbally egging him on to keep what he is doing up. I truly believe that had this man's female companion had not told him to calm down and let it go, I would have been physically assaulted. And, your rep was continually egging him on to stay after me and was verbally agreeing with him, telling him that what he was saying was right, it was the truth and especially she was agreeing with him that I AM A RACIST.
During the process of him verbally assaulting me, she threaten several time not to give me a car and leave me stranded without a vehicle at 11:30 pm at the Jacksonville Fl airport.
So let me sum up the lousy customer service I received.
I have a vehicle that my wife has great struggle to get in and out of, for the next seven day.
I have been verbally assaulted and physically threaten, that verbally the customer service rep was verbally encouraging during my encounter at the Dollar Rental Service Counter.
The offer to help my wife get in the car verbally offered but was never followed through with.
I had asked for Dollar's corporate phone number. Did not received it.
I was told I was being given Dollar's corporate email address to file a complaint... I never received it.
We got to the motel room 45 minutes later, well past midnight because of Dollar's lousy customer service.
Evidently there was a second employee there, a supervisor, who never came out to help during the "hour" I was there.

Carvio did well, the rep was professional.
The company that was to call and arrange the pick up of the vehicle, their service STUNK WORSE THAN A SKUNK. The agreement was that the pick up would be on a Monday or Tuesday. The probably called me about 10 times and on some of the calls practically demand a different. pick up day.

Policy states no returns after 90 days, but the problem with the shirts became a greater issue past the 90 day mark. Have bought the non-iron dress shirts with no issues and love them. Saw the Egyptian Cotton shirts on sale at a good price, so I thought let's try it. Shirts after they dry look as if they had been wadded up into a ball and someone had played basketball with the shirt. Iron and starch the shirt, wear it for an hour and it begins to look the same. Wore the shirt the other day for two hours. Took off my suit coat and a friend who knows me well, asked if I had slept in the shirt. Shirt does not stay pressed.
Talked with 3 different people at Paul Fredrick. Policy, Policy, Policy... though they did offer to sell me two of the non-iron shirts at a 25% discount. But, tough out of luck, in getting a refund on a poor quality shirt that was sold to me.
I had done business for about 20 years with another men's clothiers firm; their quality of merchandise has been being downgraded over the past few years, was looking for someone else to buy from. Have liked he non-iron shirts, good quality at a somewhat decent price. Was getting ready to order a suit to see what the product is like. But, I guess, Policy is more important than keeping someone who would have become a long-term customer. Good Bye, Neal Black.

Attempt to call several times earlier today. Kept getting sent to voice mail and then disconnected. Finally able to leave a message. Waited about an hour and a half, no return call. Attempt to call again several times. Got voice mail and then disconnected. Finally got a live person, connected to the wrong person. Was told that the problem was their new system, the same stinking excuse given to me several times over the past three weeks. Asked when they were going to get their system fixed. Response... let me get Ayah on the phone for you. Ayah on the phone, asked if she got my message from earlier in the day. She asked what message? Got disconnected. No return phone call. I guess they will blame that on the system too. Ayah not able to pick up the phone and call me back will be a system issue, the system sure is getting blamed for a lot of customer service issues. And, yes, I know what the response will be from this company to the BBB, it will be for me to contact my personal shopper. But, how in the world do I contact my personal shopper when the stinking system is working and when you get disconnected your personal shopper doesn't have the character and integrity to return a phone call.

Walt Disney was fired from his first job, because he lacked imagination. I have to imagine that Goofy is the CEO of this organization, for this is the characteristics of the type of customer service you receive.
For each interaction of customer service is a nightmare from elm street. Just waiting for Chucky to show up at my door.
Its been 4 months of dealing with issues. Of being told over and over, "I have listened to the tapes and we have delivered the worst customer service. Give us the opportunity to change that, stay with us.
We will give you a personal shopper to make a difference." No difference has occurred.... but, wait a second, there is a difference - ITS GOT WORSE!
The manager I keep talking to keep making promises that are not kept. For example, because of garbage customer service received in the past, Bradford Exchange will send me three items at no cost. Received them and guess what, each came with an invoice to be paid.
So, I have to find time, to call them again, during my work hours. Or, maybe, the CEO Mr Goofy can give me a call? Oh, I forgot, he doesn't take phone calls because he isn't concern about customer service.
Two other items, I wanted was delivered, with invoices. I had asked for them to be put on the credit card and for them, since they were part of a series to enroll me in the series.
So I have to call to get these invoices paid.
My personal shopper called on Wednesday, asking about enrolling me in the series delivery system.... I guess the manager I had talked to the week before is unable to do what she promised when she said she would enroll me. So, on Wednesday, I told this personal shopper, to enroll me in the series. On Thursday, she called and left a message, asking me if I wanted to be enroll in the series.
Late Thursday afternoon, I return call and left a message for her to put me in the series as we HAD DISCUSSED THE DAY BEFORE. Not certain, whether, I have been enrolled in it or not haven't heard anything back and its now been two days