Brian Wilk

I've been corresponding back and forth for days with customer support. I purchased two 8 pound fragrances at over $600. One container (Scent No 1000 My Way) was missing at least 8-16 ounces despite having the foil seal. I didnt want to make a big deal and have to send it back for a full size. I waited to open it up because I already had existing oil in my diffuser and once you break the foil the oil will start to degrade. I finally ran out of my existing oil and opened the bottle. Literally no fragrance unless I put my nose to the bottle. I put it in my diffusers thinking maybe that would make a difference. It didn't. I reached out to customer service and explained the situation. They stated their 30 day policy, but I didnt open it till 90 days (as mentioned above) and they said sorry its more than 30 days. Then they said we will make a one time exception. Send is your unopened bottle (scent 1019) and we will replace that with a new fragrance. WHY IN THE WORLD would I send back a bottle that i havent opened when the issue is with the one I opened. Makes no sense. They wanted me to return an 8lb bottle at my expense for them to swap it out with another fragrance.
Well sorry I am not going to spend extra money to send a bottle I paid for to get another bottle. I dont have an issue with the unopened bottle (not that I know of cause I havent opened it) I have a problem with the defective fragrance which they clearly didnt want to address. They kept on wanting me to send the unopened. WHY? We need to fix the problem issue not another bottle.
All I can say is BUYER BEWARE. They dont value customers, they dont care about their quality control and they dont stand behind their products they sell. Look elsewhere. And certainly dont buy Scent 1000. Just use an AI search and you will see other customers complain its a week scent.
Use Simbi Fragrance or AromaTech. Much better products than what Vinevida sells

STAY AWAY and use other cashback sites that arent fraudsters. EVEN if Hoopla shows higher cashback use one that is reliable. I made multiple purchases, followed the terms of the cashback and then it was reversed same day. I guarantee you Hoopla will collect the referral from the website and pocket the entire amount for themselves.

Sometimes takes a long time to get cashback available for payment. Stays in a approved status for a long period of time

I ordered two moen products with an 8 day lead time. This company charged my credit card immediately and a month later it still hasn’t shipped. There is a reason why their reviews are low. They bait you in with a good price but they don’t deliver. Buyer beware. Now I have to call my credit card company to dispute the CHARGE and my project is now a month behind

Complete Fraud. Doesn't work for Amazon yet their website says it does. According to befrugal it says if you buy an amazon device it's a 10% cashback. I purchased an amazon echo show and I never got a cashback. I filed a support ticket and this was their bogus reply below. Really. I know how to use cashback sites. AN amazon echo is an amazon device. I didn't save it to cart for later, or any of their other bogus copy/paste reply they sent

For the retailer Amazon, if an order does not report to your account within 7 days or reports with a value of $0.00, this shows it did not qualify for cash back under the Amazon cash back terms (available for you to view on the retailer's BeFrugal page as well as in your Shopping Trips).

The most common reason an item would not qualify for cash back would be that it was from a category not listed as eligible for cash back on Amazon on the day of the sale. The current eligible categories can be viewed on their BeFrugal page. To check which categories were eligible on the date of your purchase, please check your Shopping Trips.

Another common reason is that the item was added to your Amazon cart or Amazon Save For Later section prior to clicking on BeFrugal. As listed in their terms, only items added after clicking through BeFrugal would be eligible.

Further, an item may not qualify for cash back through BeFrugal for additional reasons, such as previously clicking through another affiliate partner website (cash back portal, shopping engine, etc.), applying a coupon not marked as eligible for cash back, having ad-blocking software installed, etc.

While many retailers will allow disputes to challenge cash back discrepancies, Amazon does not allow disputes. If an order does not qualify automatically, we are unable to further assist.

Please let us know if you have any further questions.

Best regards,

Todd from BeFrugal