Teresa Morgan

I purchased my Jeep Compass second hand from a car dealer when it was just over 3 years old (2019 plate) and 28,000 miles on the clock. Having only owned the car 2 years, the touch screen has started to delaminate, (Chippenham dealership confirmed to me this) which is now causing it to glitch and sometimes I can't use it. Which means not being able to use satnav or listen to music.

Early June, I contacted Jeep through their HO customer services, and they said I needed to get a dealership to raise a warranty request for the delamination. (Don't get me started in how shocking Jeep Dealership in Bristol are.) I even received a phone call to explain what I needed to do and that if the result was negative, to still call them as they could look at offering a good will gesture. (I was impressed at this point by their customer service.)

It took 3 months for Bristol dealership to actually put the warranty request in! And within a couple of weeks I received an email to say that
"The reported fault with the vehicle is not a manufacturing defect and has been confirmed. Please be reminded that all Jeep vehicles are supplied with a 3-year warranty in which time, we would expect any manufacturing issues to become apparent giving us the opportunity to deal with and rectify all points at no cost and with the least possible inconvenience to our customers.

Outside of the manufacturer’s warranty, we endeavor to support our customers on a goodwill basis, without prejudice, on a case-by-case basis under certain and exceptional circumstances. As such we will not be offering any contribution towards this repair."

So it's safe to say, I won't be buying a Jeep again...
If you're having screen delamination issues please raise this! I want Jeep to acknowledge this IS a manufacturing default - it just won't show after 3 years!

I purchased my Jeep Compass second hand from a car dealer when it was just over 3 years old (2019 plate) and 28,000 miles on the clock. Having only owned the car 2 years, the touch screen has started to delaminate, (Chippenham dealership confirmed to me this) which is now causing it to glitch and sometimes I can't use it. Which means not being able to use satnav or listen to music.

Early June, I contacted Jeep through their HO customer services, and they said I needed to get a dealership to raise a warranty request for the delamination. (Don't get me started in how shocking Jeep Dealership in Bristol are.) I even received a phone call to explain what I needed to do and that if the result was negative, to still call them as they could look at offering a good will gesture. (I was impressed at this point by their customer service.)

It took 3 months for Bristol dealership to actually put the warranty request in! And within a couple of weeks I received an email to say that
"The reported fault with the vehicle is not a manufacturing defect and has been confirmed. Please be reminded that all Jeep vehicles are supplied with a 3-year warranty in which time, we would expect any manufacturing issues to become apparent giving us the opportunity to deal with and rectify all points at no cost and with the least possible inconvenience to our customers.

Outside of the manufacturer’s warranty, we endeavor to support our customers on a goodwill basis, without prejudice, on a case-by-case basis under certain and exceptional circumstances. As such we will not be offering any contribution towards this repair."

So it's safe to say, I won't be buying a Jeep again...
If you're having screen delamination issues please raise this! I want Jeep to acknowledge this IS a manufacturing default - it just won't show after 3 years!

This is a scam. I've had money taken from my Google Pay account. This is not something I've authorised. I've raised with Google Pay as they should not have authorised this payment!

Not only did Royal Mail not delivery when they say they would, but when they did, they left the parcel under my car and didn't even leave a card through the letterbox. (And I was home!)

To be fair to Hotel Chocolat, they've helped with this greatly.

However, I've then opened the box to disappointment. I should really just choose my own chocolates. 4 items for £25.50 works out at £6.38 each... White Chocolate Batons! Who wants White Chocolate Batons?

This is my own fault: note to self always pick dark chocolate! I'm feeling grumpy so you're getting 3 stars for shoddy delivery service and the disappointment of white chocolate batons! But I think from now on I'll just choose my own chocolate and ditch the subscription!

My mortgage transfer ran smoothly. The website/page was updated to keep me informed of the process, and when it was nearing completion.