Jenny Stewart

Wonderful small business with fabulous products. The wax melts are long lasting and they all smell delicious!

Evei were supposed to deliver a parcel to a designated parcelshop. I got a notification that it was ready to collect, but when I went, the shop had no record of the parcel ever arriving with them. Tracking for the sender says that the parcel has been collected, my tracking says that it is ready to be collected and no one can find it. I raised an enquiry with evri and they said I would get an update within 24 hours. It's been over 48 hours and I've heard nothing. Very disappointed with the service.

Craig Tara stay - poor experience.
We had a check-in time of 3pm. We arrived at 4.30 to discover that the pram and travel cot we had ordered weren't in the caravan. No big deal, we went to reception and reported it who told us it would be sent round immediatley. We got something to eat then returned to the van to start getting kids ready for bed. at 8.30pm we had to phone reception asking for the travel cot as we had ended up having to put our baby down to sleep on our bed - not safe! again we were told it would be with us immediately but it didnt arrive until 9.30pm, with no apology.
Accomodation was fine, kids were excited to use the pool and the first time we went it was great. Unfortunately 3 of the 4 sessions we had been able to book ended up being cancelled, due to power failure and a leak. I undertsand things happen beyond their control but we were offered no alternatives/ compensation for the play passes that we had bought solely for pool access (2 kids have ADHD/ASD so we couldn't go to the evening entertainment). When we went to reception to complain, the girl told us they couldnt do anything but we needed to speak to airspace. Went to airspace, who said it was nothing to do with them and to try an activities team member. Found some of them in Lighthouse complex and were basically told they cant process complaints on site, we needed to email haven once we were home. Did this to be told that it should have been dealt with on site and since there's no record that we spoke to anyone and we didnt leave site early, there was nothing they could do. Also, during the powercut that affected our pool session, we had to hunt for a staff member to speak to as there was no one around - reception etc had closed due to no power for the computers. When we did find someone to ask how we could get milk for our baby's bottle, we were given a shrug and told, "dunno maybe drive 15miles to Irvine to see if they have any shops open?" Surely the kitchen could have spared some milk for a bottle, especially since they weren't able to sell any or use it due to the power cut?
Overall, it just felt like the staff didn't care about helping anyone out. No one wanted to take the time to listen. AVOID AT ALL COSTS.

Love these labels. I've used them for all my kids uniforms and they have survived being washed and tumble dried pretty much every day for the last year and are still holding firm. My kids love the fact that they can customise them so every set of labels is unique.