JM

joanna mroz

United States

Reviews

Review of Telegram


Rated 1 out of 5 stars

Fraudulent charges and invalid customer service email addresses

I don't subscribe to this company, but my bank account was hacked 30 times for over $100 in a 3-day period. Trying to contact this company to get things resolved is ridiculous every email address they offer up on Google is incorrect Google will not forward the email to said address because they're not real. You can't call them because I don't have a phone number for customer service so the only place I could leave a review or try to get a hold of them was on Google Play and hopefully they read my review and get back to me other than that I've been trying for 4 days to get a hold of somebody and cannot I've never subscribed to them I don't know who they are or what they do I had to look that up. So just a heads up their customer service is atrocious I can only imagine if you are a customer of theirs how bad it is for you.

29 April 2026
Unprompted review

Review of Spinredeem


Rated 1 out of 5 stars

What a bunch of bs

What a bunch of bs, $325.00 and as soon as I deposit any amount they'll gradually release the money a little at a time 😆😆😆😆🖕🏻

10 March 2026
Unprompted review

Review of LUMINESS


Rated 2 out of 5 stars

It's not for me

It's not for me, it makes my skin look dry and it didn't last all day, it's a lovely product tho, delivered quickly .and nicely packaged

12 May 2024
Unprompted review

Reply from LUMINESS

Hi Joanna, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Review of HelloFresh US


Rated 1 out of 5 stars

Theives! Watch your statements?!!

I have tried canceling hello fresh 2, times now, and still they take my money. I had a subscription for one person for $60 a week I called to cancel that and then the next week I was charged November 26th I called and said I canceled the subscription please return my money which they did today December 3rd I wake up to a 227 charge for hello fresh a meal plan for four people for six meals it's me and 2 dogs I would never order that much food. I call and talk to three separate people all to be told if it's too late to cancel my order that I change my meal plan which I did not I would never do that then that there was also no manager or supervisor on duty that could talk to me if they just charged me 2 hours ago is my food already on the truck ready to go come to illinois? No so it wasn't too late to cancel they're just keeping my money. I have reported them to the better Business bureau, PayPal as fraud and theft and Capital One as fraud and theft, both companies are investigating them right now. Be careful watch your money and to be honest with you the food was not that good it was cheap, low grade and I wasn't happy with a lot of it and that's why I canceled or tried to cancel

3 December 2023
Unprompted review

Reply from HelloFresh US

Hi Joanna! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be contacting you to discuss the matter further. Thank you for being the best part of HelloFresh!