L Walker

Edit eventually after 3 attempts had appointment I am currently trying to fulfil a prescription and the requirement is a video calls
I have over the last 2 days sat on a call that nobody has attended and all I get is you will have to reschedule!
If you do not have Dr’s available then why allocate the slots and how can I guarantee that someone will attend the next slot I have booked for 2 pm today
Not impressed so fat

Lovely smell but struggled with the pump on the top of the bottle! Eventually I managed to get it working perhaps a better quality pump would be better

I have been trying to get hold of your support team about my order but my email account is saying email is not valid and won’t send can you provide the correct support address on here as I want to find out where the 2 orders I have placed are

No knock at the door just dumped on the door mat!!

I ordered from you and then changed my mind. I have twice requested a refund as the prescription hasn’t been fulfilled and so far just received an automated email.
Please can you arrange to refund my money
I have now been offered a full refund

I ordered a magnetic charging bank and after 2 weeks had not received
I sent several emails which were responded to but only with we will look into it and then no further response until I chased
I ended up doing a chargeback through my bank to get my money back
I wouldn’t bother with this company as you can buy similar products, cheaper off much more reliable sources

I put a review on here and received this reply
Reply from EDF
Updated 2 May 2023
Hi there. I'm so sorry for the issues you have faced with your Smart meter, this is certainly not the level of service we would expect you to receive. So I can access your account and try to put things right, please text your details to 07480739363. Thanks, Kathryn

I sent a text to the number given and yet again absolutely no communication from them!
We want to switch providers but cant as our account has been completely messed up by them and the 20 plus attempts we have made to try and rectify this have not worked

Edit we did text EDF on number they gave us in response to this review and 10 days later they still have not responded!
We give info to respond to and then ignore us further!!


We have been having ongoing issues with EDF ever since they became our energy provider after the previous company went bust!
My partner has made dozens of phone calls to try and sort out our smart meters and in house display.
We have been promised home visits which have never happened and they keep closing down our complaint saying it’s been resolved!
IT HASNT EDF OUR SMART METER AND IN HOUSE DISPLAY STILL DO NOT WORK!
Our last complaint was even copied into a manager but still no action!!!

We contacted for a quote and ours wasn’t straightforward
Richard Finn was very knowledgeable, helpful and dealt with our case in a Swift and professional way.
After a very poor experience with another company this was a breathe of fresh air and I would recommend Caravan Guard to everyone!
And we also got a great price for new for old too

We were sold an insurance policy by this company and then when we needed to make a claim as our caravan was stolen were told sorry we aren't paying you out because we should never have insured you in the first place they were happy to take the premium from us!
They stated that we had incorrect wheel and hitch lock fitted and not from their approved list (which doesn’t exist) Just an excuse to get out of paying when you haven’t paid them much money! We had only paid 1 years premium
They are recommended by the Camping and caravan club so you would expect better service but please do not use them as you will think you are covered when actually you are not and they can get away with it!
They are as bad as the thieves that stole our caravan