ME

Meree

United Kingdom

Reviews

Review of Mobiles

Rated 1 out of 5 stars

Had to return a faulty unit they sent…

Had to return a faulty unit they sent me. Its been 10 days and have had to repeatedly chase for my £200 refund and for them to cancel the contract. Have just been fobbed off yet again.

18 July 2026
Unprompted review

Reply from Mobiles

Hello
Thank you for your review.
I’m sorry to hear that you’ve yet to receive your refund; I understand the concern this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk

Review of Padel Kiwi

Rated 1 out of 5 stars

£11 for 2 week shipping

Item was cheaper on amazon, but decided to use an independent shop. Paid £11 for shipping (which would have been free in other stores) and i've been given a delivery date nearly 2 weeks after I purchased.

Update: email response was the same as below. High delivery fees and slow delivery speed and rude emails. Won't use again.

8 July 2026
Unprompted review

Reply from Padel Kiwi

Hello Meree,

Thank you for your feedback.

First of all, we'd like to sincerely thank you for choosing to support an independent specialist retailer like us. We truly appreciate your trust and hope to provide you with the service you expect.

Regarding the shipping cost, our shipping fees are calculated based on the value of the order, and for your order the applicable shipping charge was £11, as shown during checkout before your purchase was completed.

Regarding the delivery date, we would also like to clarify that your order was placed on a Saturday. As our warehouse does not operate over the weekend, orders begin processing on Monday. Based on this, the estimated delivery date shown during your purchase falls within our standard delivery timeframe for the UK, and your parcel is currently expected to be delivered this coming Friday, which is within that timeframe.

We've also contacted you by email with a more detailed explanation, and we'd be very happy to continue the conversation there if you have any further questions.

Thank you again for your feedback.

Review of Spark Paws

Rated 1 out of 5 stars

Weeks to arrive, return costs more than the product

Ordered from a Facebook advert. After a few weeks of waiting the items hadn't been shipped. Told them to cancel as needed it urgently. I couldn't cancel and they said just return when it arrives (from China). It has now got here and I need to ship it back to them in Florida !! (From the UK) At my own expense. Obviously designed to discourage returns. I have never had such a bad experience with a company. It didn't even fit my dog so it's not even worth keeping as a spare :(

21 February 2026
Unprompted review

Review of Flooring Supplies

Rated 1 out of 5 stars

Told me to reach out

Told me to reach out - but had nothing to say.

In response to my posting, flooring supplies asked me to reach out to customer service. Mia in their team replied saying they would take nothing further.

The comments to the reviews below asking people to reach out are just a public display against a company that takes your money and doesn't deliver any goods.

4 August 2025
Unprompted review

Reply from Flooring Supplies

Thank you for sharing your feedback. We're sorry to hear about your experience and would really like the opportunity to look into this further and resolve the issue for you.
As we are unable to identify your account from the details provided in the review, we kindly ask that you contact us directly at customerservices@flooringsupplies.co.uk , or provide more information (such as your order number or full name) so we can reach out to you as soon as possible.
We’re committed to putting things right and hope to hear from you soon.
Best regards,
FS Customer Services

Review of Flooring Supplies

Rated 1 out of 5 stars

Took money and lost order

Paid for next day delivery. Nothing after 2 weeks.

Emailed, they hadn't even dispatched and it would be 5. I obviously cancelled but won't be refunded for days.

Super rude, barley apologized. If I didn't follow up would have just stolen my money and not dispatched.

1 August 2025
Unprompted review

Reply from Flooring Supplies

Thank you for sharing your feedback. We're sorry to hear about your experience and would really like the opportunity to look into this further and resolve the issue for you.
As we are unable to identify your account from the details provided in the review, we kindly ask that you contact us directly at customerservices@flooringsupplies.co.uk , or provide more information (such as your order number or full name) so we can reach out to you as soon as possible.
We’re committed to putting things right and hope to hear from you soon.
Best regards,
UKFD Customer Services