Ben O'Brien

Excellent customer service from a family run company.

Lost our house purchase due to their sheer incompetence. They had longer than anyone else in the chain and were unable to do their job. The other solicitors in the chain have made complaints against them as in 4 months they completely derailed the entire chain as they were unable to process a simple conveyancing.

Impressed with the service, quick delivery and easy website to use. I did request some additional information that wasn’t forthcoming, but overall very pleased with service received.

Signed up following seeing TV advertising showing hassle free savings. Gave my information online and was provided with the best tariff I could switch to, which was Bulb energy. Subsequently got my renewal notice from existing supplier and the rate was virtually the same. So I informed look after my bills immediately that I did not want to switch. This was a few weeks prior to my current contract expiring.

I have continued for over a month to get numerous emails from look after my bills and the new supplier/my own supplier about my planned switch. Not just Bulb Energy but also Utility Point. I have also had a direct debit set up with Utility Point that I hadn't authorised.

I’ve had a number of phone calls and sitting on hold with my own supplier, proposed supplier and look after my bills and still getting emails about planning to switch despite making it extremely clear that I do not want to!

Keep it simple - compare and do it yourself. Taken me a lot more time to not switch this year!

Edit: thanks for responding. However, it doesn’t explain the issues I’ve had, why you continued to switch me after I contacted you immediately and subsequently signed me up to another switch and activated a new direct debit following this when I had already informed you that I had renewed with my current supplier, and without my consent.

Where have you made a private request for more information?

EDIT - just got a bill from Utility Point after a failed direct debit request of £50 despite paying my actual supplier every month. Avoid these cowboys like the plague!!!

Quick easy service with clear instructions and highest price I could find offered.

However, took a good couple of weeks for payment to come through.
Order 31810088

Good selection online, reasonable prices, came very quickly and was easy to arrange. Customer services good and easy to contact. Would definitely use again.

Got turned down for credit because a bank used Noddle. ClearScore and Experian reports very high but Noddles results were bizzare! Tried to contact them by phone and they don’t take phone calls. Sent several emails and just get fobbed off.

Reviewed my report from them and sent it to a mortgage adviser. No late payments, minimal debt and the mortgage adviser said that it was ‘immaculate’. Their below average score is completely unfounded and I’m taking my complaint to the financial ombudsman.

Maybe they score people low so that they sign up to their £15pm improve your score service!