LH

Lynn Hosking

United Kingdom

Reviews

Review of tuio.com

Rated 5 out of 5 stars

An instant response and professional…

An instant response and professional friendly support through WhatsApp in English. I was able to change my previous policy details to reflect my needs. The price beats the competition by miles. Plus you get additional discount if you pay annually. I would highly recommend. A special thank you for Leia.

31 July 2026
Unprompted review

Reply from tuio.com

Hi!

Thanks a lot for sharing this. We’re really happy to hear you got an instant reply and friendly, professional support via WhatsApp in English, and that you could adjust your policy details to match what you needed.

It’s great to know the price and the annual payment discount made a difference too. Thanks again for the recommendation 😊

Best regards,
The Tuio team 💙

Review of Brittany Ferries

Rated 1 out of 5 stars

We tried to book online but it refused…

We tried to book online but it refused the password. When we requested a new password it said that there was an error. We connected to the www.. link and still it didn't work. We tried several times. We then telephoned and were told that there was a 20 minute waiting time. We were kept waiting on the phone for 35 minutes. Then half way through the telephone booking we were cut off as it was closing time. I then had to ask a friend to book using her account and book the crossing for us.

21 February 2024

Reply from Brittany Ferries

Good morning

Thank you for your review and feedback.

I am very sorry for the disappointing experience you recently had with us. I can completely appreciate your frustration and apologise.

I'm very sorry that our contact centre telephone lines have been so busy. We were running a couple of special offers which greatly increased the call volumes in addition to some ferry disruptions caused by bad weather conditions.

Our lines are much quieter today if you have a moment to call so that we can take some information regarding your online account. We can then contact our website team for you in order for them to look at the issues you experienced. If you would prefer, you can send an email to existing.bookings@brittanyferries.com including the email address attached to your website account and we will forward this information to the website team for you.

I apologise once again for the inconvenience and frustration caused.

Kind regards

Simon
Brittany Ferries

Review of Direct Ferries

Rated 1 out of 5 stars

Dreadful service!

The website booking wouldn't work. It wouldn't accept the password or the new password using the advised link. When we telephoned we were told it was a 20 wait . However we waited for 35 minutes. When we finally spoke with an operator the call was terminated half way through the booking as it was closing time. We had to ask a friend to book using her account. The button below won't allow me to insert todays date. It wants me to mark this review as 12 months ago. Today is 22/2/2024

16 May 2022

Reply from Direct Ferries

Dear Hosking

We greatly appreciate you taking the time to give your feedback.

We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience with the with our website.

As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.

We don't offer telephone service so you couldnt have waited in the line for 35 minutes. 

Can you please provide us your booking number or leave email address so we can discuss this further. 

Kind regards, 
Direct Ferries

Review of Selph

Review of Parkers of Bolton

Rated 5 out of 5 stars

Parker's of Bolton provided an …

Parker's of Bolton provided an excellent service from ordering to delivery. They sent regular e-mails keeping me informed. My electric bike was packaged robustly and there was no damage. The Viking downtown bike was beautiful, retro and sturdy and I look forward to many years of happy cycling.

11 November 2017
Unprompted review