Jordan

My girlfriend and I went to the Sova store to try out a new mattress topper back in February 2023.
We explained that the current mattress we have, which was latex based, was too firm for my girlfriend. We also explained that I prefer firm matresses. We were offered the Tempur Cloud Delux. We tried it out for about 10 minutes, and decided to get it.
I've have since had issues adjusting to how soft the mattress is during a full night's sleep, and also with how incredibly hot the mattress gets. The heat was never mentioned by the sales personel, and I think that customers HAVE to be made aware of how incredibly hot Tempur gets.
I went to the store few days after getting the mattress topper, to discuss any potential fixes. Returns and/or exchanges were not possible. Few days later, after having few more terrible nights sleeping on the Tempur, I wrote an e-mail to Sova, explaining in detail what my issues are, and asking for any more tips. Needless to say, they never bothered with replying to my e-mail, which is a good enough reason for giving this one star review. My e-mail was sent on February 27th 2023, just for reference, and I am writing this review on June 6th 2023.

I feel that a customer that spent 16000 SEK on a mattress topper at least deserved to get some sort of advice after the complaint e-mail.

Now I am probably forced to sell the topper for some silly price, or give it away for free, or throw it out.

As customers of Sova, please be aware that there's no trial period for mattress toppers, no matter how expensive they are, which is just mind boggling.
Please make sure whatever purchase you are about to make, that you have some sort of trial period included, otherwise there's no point in spending so much money on something that might turn out will ruin your sleep.

I usually don't write reviews when I don't have anything to complain about (don't we all, right?), but after reading some of the one star reviews here, I feel like it's my duty to let people know that those must be either isolated incidents, or what to me seems like lack of understanding on the customer side.

I've been mainly doing my music related shopping at Thomann for several years now, and I have no complaints whatsoever.
During those years, I had three (out of many!) faulty products (two cymbals and one microphone that broke few months after purchase). Even though the 30 free return period had passed for all of them, I shipped the items back (Thomann provided the DHL return info to me, I just needed to pack the things and leave them at a DHL service point). After inspection on their side, for all three times they either shipped back a new working item, or refunded my Thomann credit for the amount.

In a perfect world, yes, I would like to have ZERO returns, but the reality is that when you order so much, some things are bound to break. And that's certainly not Thomann's fault. But knowing that Thomann are willing to take full responsibility each time something stops working, is very assuring to me as a customer.

Apart from that, everything else has always been super smooth. They have always been quick to ship the items they have in stock (they actually just shipped an order I did late last night), or offer split shipping if not all items in my order are in stock.

Thank you, and keep up the great work, from a very satisfied customer!

It is unbelievable how unreliable a service made by one of the richest sports in the world is.
Don't get me started on the fact that they don't even have application for Android TV , nor support casting from their mobile app.

And the cherry on the top is now the total failure of their servers on the first race of 2020.

Don't subscribe until you start reading positive reviews. All people giving one stars are not paranoid.

I ordered a tv bench on Sunday, and got it delivered to my home on Tuesday. Made sure the item was in stock before ordering.
No complaints.