You can't order two different prescriptions
Ordered two pairs of glasses with two different prescriptions but they made them both to the same prescription. I phoned and they are sending the correct replacement but I have yet to receive this. I would have expected it to be processed more swiftly.
Apparently the online ordering system can't cope with two different prescriptions but it doesn't say this anywhere and nobody thought to query with me why one lens would need to be made thinner due to a stronger prescription.
Reply from Optilabs
Good morning Mrs Mercer,
I’m so sorry for any mix-up with your recent order. Our system lets you only order multiple pairs for the same prescription, which is because we keep your prescription information on file for possible replacements or extra pairs. So, having more than one prescription on the order/ file might cause some confusion, as it did here.
Your glasses should be on their way in the next few days without charge. It did take a bit longer to get those extra-thin lenses made.
Tony.