Eflix

I was a bit cautious with this company after reading the many negative reviews, but I must say my experience isn't that bad at all. OK, they don't ship within 24 hours, although this is stated on their website, and for some strange reason, no invoice or order confirmation is sent by email (this I would improve). But they offer 2 years warranty on a refurbished laptop, which I think is really good, and the VAT refund was done within 10 business days as promised. And friendliness works both ways; I never got any rude response, although the laptop did have a small defect (which I managed to fix myself). I didn't rant about it. The after-sales employee was helpful and responded very quickly.

I get the feeling that many of the negative reviews are written by people who are quite demanding. Nothing wrong with that. But in that case, maybe a better idea would be to buy directly from a manufacturer. This would of course be more costly and this they probably want to avoid. You can't have your cake (inexpensive products) and eat it (large customer support department) too. The staffing costs need to come from somewhere. Be reasonable, people.

Ik heb een SSD ontvangen in een enveloppe die niet van de verzender was, met daarin een opengescheurde doos. De verzender heeft geen opengescheurde doos gepost. Gelukkig zat de SSD zelf er nog wel in, maar ik kies volgende keer niet meer voor DPD.

Dit bedrijf verzamelt orders, maakt er een grote megapakket van en verstuurt dit vervolgens met een reguliere logistieke dienstverlener zoals UPS.
Prima idee, ware het niet dat het in hun eigen belang is om het megapakket zo groot mogelijk te maken (want dat kost hen minder; ze kunnen immers zoveel mogelijk kleine pakketjes bij elkaar proppen als ze willen en betalen maar één keer om dit verder te verschepen) met als gevolg dat je, zoals hieronder te lezen is en helaas ook bij mij het geval is wekenlang op je bestelling zit te wachten.

Deze praktijk wordt afgedekt met het bekende hedendaagse neosocialistische riedeltje (kijk ons eens groen bezig zijn blablabla). Misselijkmakend en hypocriet.
DHL en DPD blijven over als enigszins betaalbare en transparante organisaties.

Maar hier kunt u gerust wegblijven. Wilt u dan echt voor een dubbeltje op de eerste rij zitten, betaal dan met Paypal zodat u eenvoudig uw geld terug krijgt als het u te lang duurt.

Wat overigens wel grappig is om te lezen, is dat Homerrr kennelijk wel in actie komt voor wie een negatieve review plaatst. Wellicht is het een idee om gewoon die soort reviews te voorkomen door de algehele servicekwaliteit te verhogen.

In the long line of privatised state-owned 'organisations', this definitely comes at the bottom of the list.
Basically, my parcel was not delivered and they won't communicate on the whereabouts. At least have the decency to send an automated email stating my parcel is unrecoverable.
The only way to ensure they do their job is to get additional insurance (?).

Please people, use DPD, so much cheaper, faster and more professional.

Edit: they apperently outsourced their customer support center to Suriname, probably the wages there are comparable, and they only did this in line with their woke brand propaganda. Right? Hypocrites.

Expect a 30 min queue for customer services.

The app is showing ~40% higher prices for contract renewals than a CSR will give you over the phone. Appetently there is "...a problem with the app..."? So the queue is worth the wait (and the app is worth Youfone's investment).

But above all, the referral system is a complete fraud. I brought in my girlfriend but I didn't get any discount as she didn't use the link (which she actually did, I was sitting next to her when she did). A written complaint to youfone was never responded to. Why would they? The contract was already signed.

In short: you get what you pay for: fast 4G data at a good price and laughingly amateurish customer service.

Finally got our refund (in USD so we still had to write off 55€ per person due to cheaper USD), but from a chargeback made by my credit card issuer, and not from Cheapoair.

Customer service has no more mandate than telling you what you see on your personal page (which displays incorrect information BTW), and the airline has its hands tied as we didn't book with them directly. Cheapoair just tell you to wait (for 4 months).
Initially they said the ticket was not refundable and tried to push vouchers down our throats (although the airline's website clearly stated tickets cancelled due to COVID are all refundable).

'Service fee' (Cheapoair's margin) was not refundable although the flight was cancelled by the airline.

Please people, pay yourself the small price difference, save yourself the frustration and do not book with these scammers.

To be honest I don't share the negativity of other reviewers. In general, whenever possible I use a chat functionality and never a paid hotline, and I was happy to see that PostNL offers this almost 12h/day.
The costumer service representative was very quick in solving an issue I had with an unregistered return. She answered all my questions fully, but then again my questions were very specific. You get what you give :)