A short message for the owner
A short message for the owner, Michael — I have never encountered a worse business experience. You should be ashamed of how your company treats paying customers. What a awful business owner you are!
I made a purchase through their website, and right after completing my payment, a pop-up appeared — resulting in my payment being duplicated. I can’t say for sure if this was deliberate, but it certainly felt suspicious.
Within one minute of noticing the issue, I emailed their support team to explain that I had only intended to purchase one item. I expected a quick correction since the order had just gone through.
Unfortunately, my message was ignored. Despite sending three follow-up emails, both items were shipped anyway. Ten days later — just before the 14-day refund period expired — I finally received a response. And even then, it wasn’t a real reply. No greeting, no acknowledgment of my previous messages — just a random link with no explanation.
I replied immediately, hoping to resolve things, but it has now been almost a month with no further response.
This company clearly does not prioritise customer service or accountability. If you ever have an issue with your order, don’t expect a refund or even basic communication. They’ll post your item, but if something goes wrong, you’re on your own.
To summarise:
* Duplicate payment charged.
* Support ignored multiple emails.
* One unprofessional reply after 10 days with no real help.
* No resolution after nearly a month.
Absolutely the most frustrating and unprofessional experience I’ve had with any business. Buy elsewhere.
9 October 2025
Unprompted review