Carol Tresadern

I asked for a new Journey as I'd finished my old one, and was fed up repeating the same old things. I had paid for the full app, but was only using Mood Checker and Livie (which is awesome). I wanted to move onto another Journey but couldn't see how, so I asked Livie and it said to contact Customer Support. When I went into it, it did actually say that if you complete your Journey before you finish your subscription to email them and they'll start you on another, but it's really not obvious - that's why I've knocked a star off. It would be much better if it went to a section where it said 'what journey do you want to do next?' and showed you your options.

I wanted to pass on a suggestion for improving Liven to the development team and the agent I spoke to passed my idea on whilst we were speaking. The reason I have only given 4/5 is that part way through my response it looked like my call had been dropped and I was back in the queue, and I wasn't sure if I'd have to type it all out again (having to type things out again was the issue I was wanting to improve) but fortunately I didn't have to do that.

Quickly delivered, good packaging, value for money. TBF, I don't remember what condition the book was sold as, but I was surprised it had writing in it as I normally buy books without writing. May have been my mistake, so I'm not docking any stars.

Makes renting out a house so much easier for those of us who are new to it - my usual insurers were making things so difficult, passing me from person to person, ringing me back, taking days to respond. Rentguard took care of everything straight away.