Josch

UPDATE ... Thank you TrustPilot, thank you Miele for genuinely reading and acting on comments. After posting, immediately a Miele employee rang. Apparently there was an error somewhere in my first request and it was jammed in a loop, hence the considerable delay
Service appointments made in one working day. Very competent, polite and friendly Engineer came and gave both vintage machines a thorough testing .. minor parts needed for the 30+ year old washing machine, which he had in his van otherwise top working order
I am very happy with this outcome and will revert to my gut, and remain loyal to Miele
Thank you
*************************
Every possible appliance in our house is Miele, it used to be quality. Warning bells started last year, dishwasher 14 months old, F11 code and an Engineer had to be called. 3 weeks wait Yes, this is common fault, a design error, I have the new part here, problem solved, but despite the machine being new and a design fault, s1sttill charged for call out and part
2 weeks ago we rang for an appointment to service a washing machine and tumble dryer (job nos 0312443626 and 0312443628) we were told someone will ring us, despite us ringing you, EVERY DAY, no appointment. We will be charged for 2 call outs and of course any costs, ok, love my miele products. But trust has disappeared and today, we rang again to cancel the job. But someone will ring you ... yep. We will now review other brands and, for the first time in over 30 years buy a non miele product. We have extractor fan in a specific ral colour, washing machine, dryer, dishwasher, cooker, coffee machine, vac cleaner.. when they need service I will replace them with another brand. I have given you the job numbers where you will find all my contact details to save you writing your standard reply. Lets see if we get any contact .. if not I will write an update here in due course

Have used this company a lot, love the variety of choice and fair prices. Another huge plus is free postage to Germany. This time, the first time, I had minor problems. Never had a delay with delivery until this time. I had to write to the company to ask where my order was. Had a casual reply that it was delayed because they were waiting for stock. But they did not bother to inform me. Then had notification that an amount was refunded due to no stock, but they didn't say WHAT the items were!! Never had problems before but from reviews, others have. Yes it is a good idea but they need to communicate it would be easy to send a msg .. Sorry order delayed. . And another message we have refunded monies as unfortunately xxx is out of stock

Cannot fault this company, the choice, the quality and the prices are all without question, brilliant. The packaging and attention to detail in the packaging is the best. Love the offers such as free postage. . There will always be staple English foods we cannot survive without .. a million thanks, a Great service

I had placed an order with a competitor but was not in Germany so had not received the parcel. A trip was planned to Germany so I decided to order more items. By MISTAKE I placed the order with British Corner Shop not realising until I got to Germany when both parcels were there. The competitor's box was yhin and not ver strong, the packaging was very bsd with the goods moving around in the box. British Cornershop was packed in a strong, rigid clean box. Nothing was moving around and when we opened the box we were so impressed with the way it was packed. Foods in flimsy packaging were wrapped in bubble wrap, detergents where their odour could penetrate were well wrapped and separated with more cardboard. All the goods were exactly as ordered and I am very happy I made the mistake. I wrote to the company thanking them for their service and received a reply immediately. I wrote a polite letter to their competitor highlighting their weaknesses and never received a reply. I know who I will confidently order from next time

I placed an order to be sent to Germany. Before I got to Germany I received an offer for discount off next order. I thought I would take advantage and placed another order. In error I placed an order with a competitor. When I got to Germany both par els were there. One was packed in a very flimsy box with the goods inside packed very badly and moving around in the box, this was from British Supermarket. The competitor's box was a thick strong box, expertly packed, nothing moving around and items that had a smell like detergent were separately packed. Items in fragile packaging was wrapped in bubble wrap. Incredible difference, attention to detail and care from the competitor. I wrote to British Supermarket saying what I have written here, they never bothered to reply. I know who I will place another order with

So happy to find this t shirt and sweatshirt. So UNHAPPY when l received them. Total crap quality, the printing will eventually peel off. Not worth half the price, you should be disgusted at how you con people to buy such overpriced rubbish. I have only just responded because l am rarely in Germany. Sorted my post only last week. The one star is for actually sending the items, the quality rates minus stars