Not able to register in the app
Not able to register in the app. I tried to reach the team but second day no answer
Reply from Heymondo Travel Insurance
Hello Bistra,
Thank you for taking the time to write a review and we are sorry you are having troubles to register.
Please note that to log in to our App it is required to introduce your passport number as it appears in your policy and choosing a password. You will then receive a verification code via email (please double check it doesn't go through to your junk mail folder) to complete the registration process and be able to access the App.
The App doesn’t accept the policy number as it identifies the personal information that has been used to make the purchase.
We confirm you to our agents have been in contact with you via email from hello@heymondo.com to help you with your log in.
Please note that you can contact our Heymondo Customer Care team on WhatsApp (+34 627 28 33 66) or email (hello@heymondo.com) they will be happy to help Monday to Friday, 09:00 to 18:00 GMT+1.
If you have an emergency during your trip you will be able to contact the insurance team 24 hours a day, 7 days a week, calling the number provided in your policy or by selecting the “Travel Assistance” option on the App (whenever you have WiFi access).
We remain at your disposal for any questions you may have.
Best regards,
Team Heymondo