Paul .Hacker

THE CUSTOMER SERVICE IS NON EXISTANT 4 days ago I requested over their message and chat system a replacement debit card and got ZERO RESPONSE. I just called them, had to haang on for ever, got some person mummbling at me, I wet through the whole story, they said it would take one WEEK to get me a new card and whilst on teh phone I get a email saying my account was frozen..... Two months ago whilst travelling abroad the card froze because arbitrarily I asked for a new password and other information I did not have with me - no warning again just froze my account. Each touch point I ever have had with them over approx 4 years has been appaling.

THIS COMPANY IS BEYOND INCOMPETANT IN MY EXPERIENCE

CUSTOMER SERVICE IS APPALLING

I AM IN DAY 5 ON CHASEUP EMAIL 4 ABOUT MULTIPLE UNAUTHORISED TRANSACTIONS THEY DEBITED FIVE (5) DAYS AGO AND STILL NONE THE WISER

AWFUL and STRESSFUL and more fool me as its not the first time I had problems with this crowd of amatuers

I have been with Your Move Worthing for over 10 years. Last few months had the most difficult Tenant situation magnified by my living overseas. Your Move might fairly say that to add to all this complexity, was my being busy, irritable, and normally late in responding to them.

The whole Your Move Worthing team led by Mel have been fantastic through all the tenants problems and my short temperedness for months trying to resolve- never missed a beat. They liaised on my behalf with Council, Tenant, Guarantor, Lawyers, Insurance Company, repair people and MET THE OBJECTIVE. I should also name Lesley whose smooth super efficient property repair and report service is second to none and whose style is impeccable.

Congratulations and thank you Team. Any Landlord would be benefitted by your matchless services in navigating through the "bumps" of running their investment properties. I'd be very happy to give any personal endorsements. Your value add is worth its weight in gold.

I am very grateful for your service, and thank you also for overlooking my sometimes "scratchy" emails!

Best wishes,

Paul